Help & Advice Consultant - Yates

Our company

Yates Group has been an integral part of our gardens for over 140 years. Home to household brand names such as Yates, Seasol, Munns and Hortico, the business is passionate about the magic a garden can create for your home. Our success is directly attributed to the passionate, innovative people in our business. If you are passionate about making a difference, we are the right environment for you! Yates Group is proudly part of the DuluxGroup, home to some of Australia’s most iconic brands and 8000 employees globally. 

Your role

As a Yates Help & Advice Consultant, you will join a vibrant and nurturing team at our Padstow office and be committed to delivering exceptional service and gardening advice to our Yates consumers from hardware, grocery and garden centres through a range of phone and digital communication channels.

This is an opportunity with real variety. Day to day you’ll be on phone, emails, live chat, social media platforms and online forums working to guide and answer diverse technical queries from our consumers, customers and staff. Your confident approach and flexible nature will ensure the best possible service is provided as you offer inspiration to budding gardeners and counsel them through any issues they may have in the garden or with our products. 

We want you to live the joy of the garden and show consumers how they can grow so much more than a garden by providing them with handy hints, tips and recommendations on our various Yates products. 

This is a real consumer-focused role so to succeed you’ll need to have an excellent phone manner and the confidence to deal with challenging situations with ease. You’ll be joining a small, close-knit team so a positive approach to teamwork is a must – you’ll be someone who gets stuck in with whatever is needed to get the job done. 

Key Responsibilities: 

• Respond to consumer and customer product enquiries in a timely manner
• Research any complex queries, problem solve and provide resolutions
• Record enquiry details, log and investigate product issues, and provide marketing feedback
• Handle any product complaints and provide consumers with a positive customer experience
• Availability to work weekends (ad hoc basis), as required

Skills & Experience  

• Customer service experience, preferably in a call centre environment
• Strong verbal and written communication skills
• Attention to detail and process-oriented
• Strong computer skills with experience in SAP/C4C, Live Chat or equivalent omnichannel systems
• Strong interpersonal skills with the ability to handle difficult customers positively

Imagine a better place 

Yates Group is proudly part of the DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it! 

You'll work with over 50 iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.  

At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.  

If you're ready to join a compassionate and collaborative workplace, your opportunity starts here. 

How to apply 

We are looking to speak with you asap, please apply online! 

Applications close – Monday 9 June 2025