National Customer Support Team Leader

So much good. So let’s make it better.

You might not have heard of us, but we're sure you know the high-quality brands and products we’ve been distributing to the building industry for almost 40 years.

With 25 locations across Australia, Lincoln Sentry is a proud part of the DuluxGroup family so we can support you as you grow with us. And while work is important, our top priority is to ensure you stay safe on the job, and get home to the people who matter most.

We’re really proud of all we’ve achieved over the years. But we’ve really only scratched the surface. Join us as our National Customer Support Team Leader and help us as we take something great and make it better.

Your opportunity

Lead Lincoln Sentry's National Customer Support team at Acacia Ridge, QLD. In this position, you'll oversee the team, providing guidance and coaching to ensure a customer-centric experience across multiple channels, including telephone, email, and LiveChat. Working closely with the National Customer Support Manager, you'll strategize and implement initiatives to meet our objectives. Furthermore, you'll collaborate with the Business Leadership Team to enhance the customer omni-channel experience and support Lincoln Sentry's growth ambitions.

Here’s what you’ll achieve here:

• Communicate and uphold the business's safety vision and expectations, adhering personally to safety standards while fostering integrity and respect
• Drive a customer-centric approach to support, enhancing the team's ability to identify and leverage insights for better outcomes
• Provide ongoing training, coaching, and support to enhance team performance and professional development
• Ensure the team achieves full-year sales, engagement, and quality objectives, aligning with key performance indicators
• Contribute insights to strategic and operational planning activities for the National Customer Support Team

What you’ll bring

• Possessing at least 2 years of experience in a leadership position, particularly in managing teams
• Familiarity with Trade or a background in Trade-related industries can be beneficial but not obligatory
• Proficient in leadership and team-building skills, with the ability to effectively guide and motivate team members towards common goals
• Experienced in coaching and developing team members to enhance their skills and performance
• Skilled in customer and account management, possessing strong communication and presentation abilities, as well as proficiency in using CRM tools to streamline operations and improve customer relationships

But what’s most important is that you’re committed to doing good work, well. You’ll work shoulder-to-shoulder with trustworthy people, so it’s important that you’re willing to work in a team environment. We’re also on a constant journey of growth, so you’ll need to have an open mind and be flexible to change.

Why choose us?

You know when you get to do good, quality work with people you actually like? It feels good, eh? At Lincoln Sentry, you’ll find no-nonsense people who get in and get it done. We roll up our sleeves, share the load, then head home, safe and sound.

Tegan loves working for Lincoln Sentry because it means she can achieve a healthy work-life balance as she raises her young family.

“I’ve learned how to step back more here. I think it’s important to have a good work-life balance, and Lincoln Sentry is very supportive of that. You shouldn’t have to pull astronomical hours to get your job done. Here, you get all the tools and resources you need to find the balance that’s right for you.”

We know you give a lot. So here’s some of what you’ll get in return:

• Industry-leading professional development programs
• 20 weeks paid parental leave for primary carers
• Total wellbeing support through our wellbeing app and our LifeWorks Employee Assistance Program
• Monthly Employee Celebration Program and Quarterly XCEED Program to recognise and reward your hard work
• Up to $1000 a year back on out-of-pocket medical expenses, through our ‘Gap Plan’
• ‘Supporting our Communities’ employee action day

Looking for more? If you want to step up, there’s space for you to learn and progress - at Lincoln Sentry, DuluxGroup and beyond. Realising your full potential starts here.

Help us take something great and make it better

There’s so much potential here for the taking.

We have the plan. Now we just need you.

We are proudly part of DuluxGroup, so one of our DuluxGroup team members will contact you throughout the recruitment process on behalf of Lincoln Sentry.

DuluxGroup is proudly an equal opportunity employer. Talent is our only criteria. Let us know by emailing duluxcareers@duluxgroup.com.au if you require any adjustments to the recruitment process so we can support you to present your best self.