Internal Sales Representative

About Us

Proudly part of the DuluxGroup, Lincoln Sentry is a market leading supplier of specialty hardware and components for the building, renovation, and manufacturing industries. With a national footprint and a diverse product portfolio - from cabinetry and furniture fittings to glazing and architectural hardware - we’re the trusted partner for trades and businesses across residential and commercial projects. 

Joining Lincoln Sentry means being part of a team that values collaboration, customer focus, and continuous improvement. Our people enjoy industry-leading development programs, wellbeing initiatives, and benefits designed to support both career and lifestyle. If you’re passionate about shaping spaces and want to work with a company that empowers you to make an impact, Lincoln Sentry is the place to build your future. 

About the role

In this role, you will offer exemplary, market leading service and be passionate about understanding your customers and their challenges, with solutions at hand. As an expert in your customers’ purchasing habits you will thoughtfully advise them on how Lincoln Sentry can meet their current requirements and also anticipate their future needs.

Success in this role will be building solid and profitable relationships with your customer base and becoming their trusted advisor, as you assist them by servicing sales over the phone or help them with purchasing through our online service.

What You’ll Be Doing

• Manage your call cycle and conduct outbound calls to existing customers to promote and sell our architecture and cabinet hardware products
• Meet and exceed sales targets and performance metrics
• Provide detailed product information and demonstrations to customers
• Handle customer inquiries and resolve any issues or concerns in a timely manner
• Maintain accurate records of customer interactions and sales activities in the CRM system
• Collaborate with the sales team to develop and implement effective sales

Our Benefits

• Up to $1,000 net annually to cover private health extras gap costs 
• Exclusive discounts on DuluxGroup products and partner offers 
• Stay active anytime, anywhere through our partnership with Fitness Passport 
• 20 weeks paid parental leave (primary carers) and 2 weeks partner leave from day one 
• Market leading learning, development and career pathways 
• Access to our Wellbeing Hub and full EAP support 
• Recognition programs that celebrate your impact 

What We’re Looking for

• Proven experience in outbound sales and/or account management
• Excellent communication and interpersonal skills
• Strong persuasive and negotiation abilities
• Proficient in using CRM software and other sales tools
• Resilient with the ability to handle objections

 Although not essential, it would be great if you have... 

• Previous experience working in the architecture or hardware trade industry 

Why Join Us? 

Progressing your career with the DuluxGroup means being part of a network of over 8000 employees globally who believe in our purpose to ‘Imagine a Better Place’ 

With origins dating back to 1918, we are a leading marketer and manufacturer of iconic brands such as Dulux, Selleys, Cabots, Yates and B&D to name a few.  

By joining us, you will be a part of a long term strategy to deliver profitable growth through brand leadership, innovation and customer intimacy. We are committed to internal mobility and growth while fostering an inclusive culture with flexible work options. 

If this sounds like an environment you would like to be a part of, please apply online!