Consumer Insights Manager

About Us:

For over a century, our Paints & Coatings brands have helped shape the homes, buildings, and infrastructure that define Australia and New Zealand. From protecting iconic landmarks to adding colour to everyday spaces, our work makes a lasting impact.

Proudly part of the DuluxGroup and home to some of the region’s most trusted and beloved brands including Dulux, Berger, Acratex, British Paints, and Porter’s Paints - you’ll be joining a team of passionate people globally who are proud to create, innovate, and lead.

We’re consistently recognised as one of ANZ’s most trusted brands, and we’re committed to building better futures - for our customers, our communities, and our people.

What You’ll Be Doing:

This is an exciting opportunity to shape how Dulux uses audience understanding to drive better decisions and business performance. 

As Insights Manager, you will lead the development of an audience-led approach across DIY, Trade and Specifier segments, embedding modern marketing science into how decisions are made across brand, portfolio, innovation and go-to-market. You will connect behavioural, attitudinal and commercial data to identify opportunities, improve decision making and deliver measurable business outcomes.

Working closely with senior marketing and commercial stakeholders, you will ensure key decisions are grounded in a deep understanding of audiences, helping the business identify opportunities and deliver growth.

Why is this role different?

• Opportunity to shape the future of marketing at Dulux through a truly audience-led model
• Exposure to complex, multi-channel buying journeys across DIY, Trade and Specifier segments
• Work at the intersection of research, customer experience, innovation and brand strategy
• Turn insights into action by influencing commercial decisions

Key Responsibilities: 

• Lead audience understanding and segmentation by developing and embedding audience frameworks, personas and customer journeys across DIY, Trade and Specifier segments.
• Own the insights and research agenda, combining research, behavioural, customer and data to generate actionable insights that inform strategic and commercial decision-making.
• Turn insight into action by embedding customer and market understanding into marketing, innovation, portfolio and go-to-market decisions, ensuring insights drive meaningful business outcomes.
• Partner and influence across the business, working closely with marketing, commercial, customer experience, innovation and agency partners to champion audience-led thinking and evidence-based decision making

Our Benefits:

• Up to $1,000 net annually to cover private health extras gap costs
• Exclusive discounts on DuluxGroup products and partner offers
• Stay active anytime, anywhere through our partnership with Fitness Passport
• 20 weeks paid parental leave (primary carers) and 2 weeks partner leave from day one
• Market leading learning, development and career pathways
• Access to our Wellbeing Hub and full EAP support
• Recognition programs that celebrate your impact

What We’re Looking for:

• Degree qualification in Business, Marketing, Insights, or a related discipline, or equivalent experience.
• Extensive experience in consumer insights, market research, customer analytics, or related fields.
• Strong analytical and strategic thinking skills, with the ability to translate data into actionable business outcomes.
• Excellent stakeholder engagement, communication, and influencing skills, with the ability to collaborate across diverse teams.
• Proven ability to manage multiple priorities in a fast-paced environment while fostering an inclusive, customer-focused approach.

Why Join Us?

Progressing your career with the DuluxGroup means being part of a network of over 8000 employees globally who believe in our purpose to ‘Imagine a Better Place’

With origins dating back to 1918, we are a leading marketer and manufacturer of iconic brands such as Dulux, Selleys, Cabots, Yates and B&D to name a few.

By joining us, you will be a part of a long-term strategy to deliver profitable growth through brand leadership, innovation and customer intimacy. We are committed to internal mobility and growth while fostering an inclusive culture with flexible work options.

If this sounds like an environment you would like to be a part of, please apply online!