Customer Services Representative

About the Role

This is an opportunity to be a part of a high performing, award winning operation that is a critical component to Dulux Group’s delivery of products to customers.  

Based at our Gracefield (Lower Hutt) you will provide excellent customer service by responding to inbound calls from retail, trade and commercial customers, process orders, claims and enquiries. No two days are ever the same in this complex and exciting role where you can have a real impact across the entire Dulux Group. It's a great chance to work as part of a collaborative, friendly and supportive team!

Responsibilities

• Provide quality and professional customer service
• Maintain relationships with key customers and consumers and their requirements
• Work within business service levels across all channels (i.e. phone, email, and digital)
• Respond and follow through customer queries by providing updates and resolutions
• Process and follow up customer orders and claims

Skills & Experience

To succeed in this role, you will have an excellent phone manner and be a clear and professional communicator. You'll also need to be a capable and efficient multi tasker - this is a busy role with multiple priorities on your daily to do list! You will have sound analytical skills with ability to work with complex data. As a great team player, you will be hardworking and flexible and will be confident to work in a dynamic environment.

• Experience within customer service/ call centre environments
• Data entry or administration exposure
• Confidence with computers
• Strong attention to detail
• Strong numerical and analytical skills with the ability to learn complex information

Why DuluxGroup?

As a member of our team, you'll unleash your potential, grow, achieve and thrive with us.

We offer a fast-paced work environment that values collaboration, rewards high-performance, and inspires innovation.

But it's not just about the work - it's also about the people.

At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.

If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.

DuluxGroup is proudly an equal opportunity employer. Talent is our only criteria. Let us know by emailing Duluxcareers@duluxgroup.com.au if you require any adjustments to the recruitment process so we can support you to present your best self.  

Benefits                                                                                                                                                                   

• Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
• Life, total permanent disability and Health Insurance (medical and surgical cover) 
• Give back to the communities in which we live and work, with our “Community Action Day” and other programs
• 20 weeks paid parental leave (primary carers) topped up to your normal pay and 2 weeks paid partner leave available from 6 months onwards
• We will match up to 4% of your salary to Kiwisaver 
• Enjoy generous discounts on both DuluxGroup products and through our corporate partnerships

Realising your full potential starts here

At DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it!

You'll work with iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.

Applicants must have sufficient working rights for this role. 

Apply today!