Customer Service Representative

About Us

For over a century, our Paints & Coatings brands have helped shape the homes, buildings, and infrastructure that define Australia and New Zealand. From protecting iconic landmarks to adding colour to everyday spaces, our work makes a lasting impact.

Proudly part of the DuluxGroup and home to some of the region’s most trusted and beloved brands including Dulux, Berger, Acratex, British Paints, and Porter’s Paints - you’ll be joining a team of passionate people globally who are proud to create, innovate, and lead.

We’re consistently recognised as one of ANZ’s most trusted brands, and we’re committed to building better futures - for our customers, our communities, and our people.

What You’ll Be Doing

This is an opportunity to be a part of a high performing, award winning operation that is a critical component to Dulux Group’s delivery of products to customers.  

Based at our Gracefield (Lower Hutt) you will provide excellent customer service by responding to inbound calls from retail, trade and commercial customers, process orders, claims and enquiries. No two days are ever the same in this complex and exciting role where you can have a real impact across the entire Dulux Group. It's a great chance to work as part of a collaborative, friendly and supportive team!

The shift time for this position is 10.30am - 7pm, this time is consistent and doesn't rotate. There is also an initial 7 week training programme which runs 9am - 5.30pm.

Responsibilities

• Provide quality and professional customer service
• Maintain relationships with key customers and consumers and their requirements
• Work within business service levels across all channels (i.e. phone, email, and digital)
• Respond and follow through customer queries by providing updates and resolutions
• Process and follow up customer orders and claims

Our Benefits

• Let us support you with Life, total permanent disability and Health Insurance
• Exclusive discounts on DuluxGroup products and partner offers
• We will match up to 4% of your salary to Kiwisaver
• 20 weeks paid parental leave (primary carers) and 2 weeks partner leave
• Market leading learning, development and career pathways
• Access to our Wellbeing Hub and full EAP support
• Recognition programs that celebrate your impact

What we're looking for

To succeed in this role, you will have an excellent phone manner and be a clear and professional communicator. You'll also need to be a capable and efficient multi tasker - this is a busy role with multiple priorities on your daily to do list! You will have sound analytical skills with ability to work with complex data. As a great team player, you will be hardworking and flexible and will be confident to work in a dynamic environment.

• Experience within customer service/ call centre environments
• Data entry or administration exposure
• Confidence with computers
• Strong attention to detail
• Strong numerical and analytical skills with the ability to learn complex information

Why join us?

Progressing your career with the DuluxGroup means being part of a network of over 8000 employees globally who believe in our purpose to ‘Imagine a Better Place’

With origins dating back to 1918, we are a leading marketer and manufacturer of iconic brands such as Dulux, Selleys, Cabots, Yates and B&D to name a few.

By joining us, you will be a part of a long term strategy to deliver profitable growth through brand leadership, innovation and customer intimacy. We are committed to internal mobility and growth while fostering an inclusive culture with flexible work options.

If this sounds like an environment you would like to be a part of, please apply online!