Consumer Advice HorticulturalistHybrid

About the role 

As a Consumer Advice Horticulturist Consultant, you will join a vibrant and nurturing team at our Padstow office and be committed to delivering exceptional service and gardening advice to our Yates consumers from hardware, grocery and garden centres through a range of phone and digital communication channels.

This is an opportunity with real variety. Day to day you’ll be on phone, emails, live chat (real-time online chats) as well as social media and online forums working to guide and answer diverse horticultural and technical queries from our consumers, customers and staff. Your confident approach and flexible nature will ensure the best possible service is provided as you offer inspiration to budding gardeners and counsel them through any issues they may have in the garden or with our products. 

We want you to live the joy of the garden and show consumers how they can grow so much more than a garden by providing them with handy hints, tips and recommendations on our various Yates products. 

This is a real consumer-focused role so to succeed you’ll need to have an excellent phone manner and the confidence to deal with challenging situations with ease. You’ll be joining a small, close-knit team so a positive approach to teamwork is a must – you’ll be someone who gets stuck in with whatever is needed to get the job done. 

DuluxGroup is proudly an equal opportunity employer. Talent is our only criteria. Let us know by emailing Duluxcareers@duluxgroup.com.au if you require any adjustments to the recruitment process so we can support you to present your best self.  

Responsibilities 

• Respond to consumer and customer product enquiries in a timely manner
• Research any complex queries, problem solve and provide resolutions
• Record enquiry details, log and investigate product issues, and provide marketing feedback
• Handle any product complaints and provide consumers with a positive customer experience
• Availability to work weekends (ad hoc basis), as required

Skills & Experience 

• Knowledge and passion for the horticulture industry is essential
• A tertiary qualification in horticulture (either completed or in progress)
• Experience within a retail nursery environment is advantageous
• Strong customer service and sales experience
• Intermediate computer skills

Why DuluxGroup?

As a member of our team, you'll unleash your potential, grow, achieve and thrive with us. 

We offer a fast-paced work environment that values collaboration, rewards high-performance, and inspires innovation. 

But it's not just about the work - it's also about the people. 

At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions. 

If you're ready to join a compassionate and collaborative workplace, your opportunity starts here. 

Benefits

• Opportunities to work flexibly at all stages of your career
• Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
• Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually  
• Give back to the communities in which we live and work, with our “Community Action Day” and other programs
• Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
• 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us. 
• Feel truly valued through our employee recognition programs
• Enjoy generous discounts on DuluxGroup products and through our corporate partnerships

Realising your full potential starts here

At DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it!

You'll work with iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry. 

DuluxGroup is made up of six main business areas comprising of 50 well recognised brands, this opportunity sits within our Yates Garden Care business. Yates has long been Australia and New Zealand’s leading marketer and manufacturer of consumer garden care products. It’s range of premium products include fertilisers, plant protection products, packet seeds, plant food, lawn seeds, potting mix and garden accessories.

Applicants must have sufficient working rights for this role.