Reservation Coordinator

Doltone Hospitality Group is looking for a friendly, detail-driven Reservations Coordinator to join our Head Office team in Pyrmont.

We’re a collective of celebrated venues creating memorable dining and event experiences. With exciting new venues on the horizon, there’s never been a better time to join our growing team.

If you’re guest-focused, organised and thrive in a fast-paced environment, this is your opportunity to build your career with a group that values collaboration, progression and individuality.

Bring your passion, personality and attention to detail — and grow with Doltone Hospitality Group.

About the Role

As our Reservations Coordinator, you will be the vital first point of contact for our guests. You will manage high-volume bookings, coordinate guest requirements and work closely with our venue management teams to ensure seamless service execution across our portfolio.

Your Key Responsibilities

• Manage day-to-day reservations across multiple group venues via phone and email.
• Optimise table allocations and seating plans to maximise venue capacity and revenue.
• Coordinate special guest requests, dietary requirements, and VIP profiles with venue teams.
• Deliver exceptional service by handling guest inquiries and feedback with warmth and professionalism.
• Collaborate with HQ marketing and events teams to support group-wide initiatives and busy holiday periods.

What We Are Looking For

• Previous experience in a reservations, hosting or reception role within premium hospitality.
• Strong communication skills with a warm, professional and confident telephone manner.
• Excellent organisational skills and an eagle eye for detail in a fast-paced setting.
• Tech-savvy mindset, with prior experience using reservation platforms (such as SevenRooms or OpenTable) highly regarded.
• A collaborative spirit who brings positive energy and enjoys working as part of a supportive team.
• Availability Tuesday to Saturday.

Why you will love working with us?

• Employee referral program – we reward you financially to recommending top talent like yourself!
• Employee Assistance Program – 100% confidential
• Monthly Birthday & Anniversary Afternoon Tea – Mark your special moments with a relaxing afternoon tea designed to make you feel valued
• Career progression: We actively champion internal development and long-term career pathways
• Exclusive Staff Discounts – Enjoy special savings at Hay St Market, Lua by Luke Nguyen, the award-winning Midden by Mark Olive and accommodation discounts at Wandin Valley Estate right at your fingertips.
• Supportive Team Culture
• Career progression: We actively champion internal development and long-term career pathways.

Doltone Hospitality Group use is an equal opportunity employer committed to gender equity and workplace diversity. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples.