Operations Manager - El Questro

About Us

G’day Group

G’day Group's vision is to become the undisputed leader in regional travel experiences, with over 90 properties across Australia’s most sensational destinations.

El Questro is located in the heart of the Kimberley region in northern WA. Set amid the vast and ancient landscape, this tourism icon is one of Australia’s last true frontiers. El Questro is made up of three unique properties: The Station, a hub of adventure and activity; Emma Gorge, offering a more secluded escape with luxury tented cabins; and The Homestead, an exclusive retreat for the ultimate outback indulgence. We are proud co-custodians of this treasured site, with its deep gorges and majestic ranges, to thermal springs, mud and salt-flats, rainforests, and cascading waterfalls. Join our team and immerse in an outback experience that combines luxury and adventure to connect people to nature, networks and communities.  

Benefits

• Competitive salary package with free accommodation and meals.
• Opportunities for career progression within the company.
• Leadership role with strong support from the General Manager and Head Office.
• Relocation assistance.
• Access to Employee Assistance Program (EAP).
• Extensive employee benefits, including discounts on flights, accommodation, and car hire.
• Discounts across 300+ G'Day and Discovery Parks throughout Australia.

The Role

Reporting to the General Manager of El Questro and based at Emma Gorge (45 minutes from The Station), the Operations Manager is a senior leadership role responsible for delivering the exceptional guest experiences the property is known for. Leading a team of 50, you will bring strong hospitality expertise and confidently oversee operations, support cross-functional teams, and ensure the safe, efficient running of the site. This hands-on role suits a visible, results-driven leader committed to high service standards in a relaxed outback environment.

Duties

• Manage the Emma Gorge property overseeing Food and Beverage, Housekeeping, and working closely with Maintenance.
• Be the face of the property, welcoming guests and exceeding their expectations.
• Foster a passionate and professional culture, leading by example and inspiring your team.
• Deliver personalised guest experiences to the highest standard.
• Oversee financials, including staff rostering, with support from the General Manager.

Skills & Experience

• Proven hospitality leadership experience, ideally in a remote or outback environment
• Strong commercial acumen, including budgeting, forecasting, and cost control
• Confident and accountable operational leader with sound decision-making skills
• Calm, adaptable, and solutions-focused in fast-paced, dynamic settings
• Experience managing guest groups and delivering premium food and beverage offerings
• Front office experience and proficiency in RMS or similar property management systems highly regarded
• Passion for guest service and the ability to lead, develop, and build high-performing teams

Qualifications

• Approved Manager Card, WA Liquor Licensing (essential).
• Food Safety Certificate (essential).
• Manual/Open Driver's License (essential).
• Advanced First Aid/First Aid Certificate (essential).
• Diploma of Hospitality Management or equivalent (desirable).

This role is located in outback Australia, where you will be living and working at El Questro. As such, please consider the reality of living in a remote location for an extended period of time.

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This role includes extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery

**Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.