Front Office Supervisor: Discovery Resorts - Cradle Mountain

About Us

G’day Group is Australia’s largest regional accommodation provider, operating Discovery Parks, Resorts, and the G’day Rewards loyalty program. With over 2000 employees nationwide, we offer unforgettable experiences across our extensive park network.

Nestled on the edge of the National Park, Discovery Parks Cradle Mountain is a year-round destination surrounded by pristine bushland, lakes, and wildlife. The property features deluxe, superior, and standard cabins, as well as backpacker rooms.

The Role

Live and work in one of Tasmania’s most iconic natural settings. We’re looking for a proactive and guest-focused Front Office Supervisor to support our front desk operations and help deliver exceptional service at Cradle Mountain Resort.

This is a unique opportunity to grow your hospitality career in a remote, breathtaking location while contributing to memorable guest experiences.

Key Responsibilities

• Support daily front office operations, ensuring smooth check-ins, check-outs, and reservations via RMS
• Assist in training and guiding front office staff
• Collaborate with housekeeping and other departments to maintain operational flow
• Provide guests with local insights and resort information
• Foster positive relationships with guests and team members
• Participate in a rotating 7-day roster

What we look for

To be successful in this role you will have:

• A warm, guest-first attitude with strong communication skills
• Previous experience in hospitality or front office roles
• Familiarity with RMS or similar booking systems
• High attention to detail and accuracy
• Willingness to live and work in a remote location
• Valid driver’s licence

 Benefits to You

• Unique location with access to incredible natural wonders
• FREE accommodation
• Work with a supportive, fun, and experienced resort team
• Full-time, permanent position with a trusted national group
• Discounted accommodation at over 300 G'day Group holiday parks nationally
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Opportunities for internal progression and career development

How to Apply

Are you an enthusiastic and customer-oriented individual looking for a dynamic role in the hospitality industry? APPLY NOW!  

Before receiving a job offer, candidates must consent to a Federal Police Clearance.

This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.