Venue Manager: Discovery Resorts - Undara

About Us

G’day Group

G’day Group is the undisputed leader in regional travel, with over 85 properties across Australia’s most sensational destinations. We have a range of the best accommodation to bring people, places, and communities closer together.

Discovery Resorts – Undara

Say g’day to more of Australia and join us at Discovery Resorts – Undara in the heart of Tropical North Queensland. Set within a stunning 1,600-hectare savannah wilderness and home to the world-famous Undara Lava Tubes, this iconic outback destination offers guests a unique blend of nature, adventure and authentic Australian hospitality. From guided lava tube tours to outback sunsets and wildlife encounters, Undara delivers unforgettable experiences in a truly remote setting. Join our team as proud custodians of one of Queensland’s most extraordinary природal landscapes.

The Role

The primary duty of the Venue Manager is to oversee all operations of Discovery Resorts – Undara food and beverage outlets. This includes the management of all staff, oversight of procedures, and troubleshooting of any operational challenges.

We are seeking an experienced, positive and passionate leader who is committed to delivering exceptional guest experiences and driving service excellence. Reporting to the Resort General Manager, your proven ability to maximise profitability and take a hands-on approach to maintaining high operational standards across the venue is essential.

Your responsibilities will include:

• Rostering, training, mentoring and building a strong team culture
• Ensuring all guests receive outstanding service and managing feedback effectively
• Building strong relationships with the kitchen and tours team to ensure seamless group service
• Remaining calm under pressure and fostering a resilient, solutions-focused team
• Managing stock control, ordering and labour costs
• Ensuring Food Safety Standards and compliance with all safety, statutory and brand standards

Benefits

• Live and work in a unique outback location
• Competitive salary package with accommodation provided
• Advance your career within a national hospitality group
• Future opportunities within G’day Group
• Leadership and ownership role
• Strong support from the General Manager and Head Office
• Access to EAP
• Extensive employee benefits including discounts on flights, accommodation and car hire
• Discounts across 300+ G’day and Discovery Parks throughout Australia

This is a remote role, where you will be living and working at Undara. As such, please consider the reality of living in a remote location for an extended period of time. G’day Group offers competitive remuneration and remote living benefits, along with career development opportunities including structured training programs, on-the-job learning and mentoring.

Discover more to life – APPLY NOW!

This role includes manual handling tasks including lifting up to 20kg, kneeling and squatting, as well as handling chemicals and utilising machinery.

Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy continues to evolve to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.