Operations Manager

• Join Our Dynamic Team: Exciting Full-Time Opportunity as an Operations Manager in Primary Care.
• Competitive salary commensurate with skills and experience.
• Access to Salary Packaging benefits, 5 weeks annual leave and an accrued day off per month.
• Vibrant team culture where collaboration, creativity and mutual support are at the core of everything we do.

It’s the people who make the difference at Dental Health Services Victoria (DHSV).

DHSV is the leading public oral health agency in Victoria. Our aim is to improve the oral health of all Victorians, particularly vulnerable groups, and those most in need. We provide Victorians with quality oral health care through the Royal Dental Hospital of Melbourne (RDHM) and work collaboratively with other sectors to deliver oral health promotion programs to benefit all Victorians. Sounds like a place you want to be? 

About the role:

As part of the leadership team of the Royal Dental of Melbourne (RDHM) within Dental Health Services Victoria (DHSV), the Operations Manager is a key member of our leadership team, you will be responsible for providing operational leadership to our Primary Care program.

In this role, you will have a broad scope of accountability, overseeing strategy implementation, financial performance, people management, and patient activity. As the team's "people leader," you will provide guidance and direction based on evidence-based best practices. You will also play a crucial role in ensuring that our staff actively engage with and support our organization's transformation towards value-based healthcare, enhancing the overall client and consumer experience. 

 This role will be responsible for:

• Leading clinical teams to ensure safe and high-quality patient-centred care that upholds organizational values.
• Fostering relationships within and outside the organization to promote inclusive, team-based, and multidisciplinary patient care.
• Collaborating with the Head of Unit Primary Care to deliver on the organisational goals in relation to the Primary Care program.
• Supporting compliance with clinical requirements and accreditation standards, maintaining a continuous quality improvement cycle.
• Leading and implementing change management processes in partnership with the Head of Unit Primary Care and key stakeholders to facilitate smooth transitions to new service delivery models aligned with value-based healthcare principles.
• Providing strong leadership in effective management, talent acquisition, succession planning, and talent development within the Primary Care program. This includes coaching and partnering with direct reports to implement development plans and initiatives through feedback discussions.

 About you: 

• We are looking for a dynamic team player who excels in a collaborative work environment and enjoys working together to achieve shared goals.
• Experience in key business drivers and metrics, including financial and performance indicators, and staying updated on the latest developments in the health industry.
• Strong knowledge of resource management, budgeting, and financial aspects related to healthcare operations.
• Qualifications in health, hospital administration, public health, business management, or a closely related field.
• Postgraduate nursing qualification, along with demonstrated clinical experience (desirable)
• Extensive experience in building relationships, collaborating with diverse stakeholder groups, and effectively managing their expectations to achieve outcomes that benefit the organization.
• Proven track record in leading change and process improvement initiatives within a unionized environment, involving a diverse range of stakeholders.

Why work for DHSV?

Discover why our team loves working here! Visit our website: The Royal Dental Hospital of Melbourne to learn more about our unique collaborative culture and the amazing benefits we offer:

• It’s the people who make the difference at DHSV! Join a friendly and collaborative team with a wide range of skills in a supportive and dynamic setting. 
• Fostering Development: Developmental pathways through 1:1 support and guidance from your manager through our “My Development” initiative.
• Financial Wellbeing. In addition to your salary, you can take advantage of a generous salary package that could provide you with a great way to reduce the amount of tax you pay and get more from your salary. Salary package up to $9,010 to assist with everyday living more affordable.
• Mental wellbeing: Carlton boasts several green spaces, including the beautiful Carlton Gardens which provide a relaxing break from the office. Perfect for lunchtime strolls to recharge!
• Competitive benefits: Discounted annual Myki ticket and affordable car parking through salary packaging are provided to help ease travel expenses.
• Public Transport. Carlton is well connected by public transport, including trams and buses, making commuting convenient. The proximity to the CBD also means you can easily access various transport options.
• Proximity to the City Center. Located just north of Melbourne's Central Business District (CBD), Carlton offers easy access to the heart of Melbourne’s economic and cultural activities. This means you can enjoy the benefits of being close to the city without the constant hustle and bustle.
• Culinary Scene: Work at Carlton where it is renowned for its decadent food scene and charismatic culture. Whether you’re looking for a quick lunch or a more leisurely meal after work, there are plenty of options nearby.
• Work-Life Balance: It helps to maintain a healthy work-life balance by providing regular opportunities to rest and recharge with a monthly Accrued Day Off (ADO). 
• Create a meaningful difference in the lives of your patients. You will share the pride and satisfaction of putting a smile on every patient’s face. 

To review the position description, please click here.

We warmly invite you to apply today and take advantage of this unique and exciting opportunity to join our team! To submit your application, please click ‘Apply’ and follow the prompts. Alternatively, for a confidential discussion, please contact Pamela George at pamela.george@dhsv.org.au. 

We will be actively shortlisting during the advertising period, so please send through your application ASAP. Please note: We reserve the right to withdraw this job advertisement prior to the closing date once suitable candidates have been identified. 

 Applications close on Sunday 25th May 2025, 11.59pm

We acknowledge that diversity increases our ability to transform and achieve better health outcomes therefore we encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse background, all members of the LGBTQI community and people with disability.

DHSV is committed to child safety and wellbeing and has zero tolerance for child abuse and harm. We provide an inclusive and welcoming environment where cultural safety for children is promoted and practiced.

DHSV is a public health service and requires employees to be vaccinated in accordance with Department of Health policies or guidelines and/or public health orders issued by the government.