Claims & Client Care Officer

•  Join Our Team as a Claims & Client Care Officer – Permanent Full-Time Opportunity in a Supportive and Purpose-Driven Environment.
• $66,997 + 11.5% super
• You will have access to Salary Packaging benefits, 5 weeks annual leave and an accrued day off per month.
• Expand your administrative skills by actively contributing in a fast-paced and collaborative team culture that values your contributions and fosters ongoing professional growth.

About Dental Health Services Victoria 

At Dental Health Service Victoria (DHSV), we know our team is key to deliver better oral health for Victoria. DHSV is responsible for the delivery of oral health services through The Royal Dental Hospital of Melbourne (RDHM) and through purchased services from over 50 community dental agencies.

Our team is open and collaborative with a focus on helping to make a real difference to people’s lives. You’ll thrive with a team around you of like-minded people, whilst you get your teeth stuck into diverse work. Sounds like a place you want to be?

About the role:

Reporting to the Manager Operations Support, the Smile Squad Claims and Client Care Officer supports the achievement of state-wide key performance indicators, business goals and objectives, as they relate to DHSV’s Strategic Plan.

This position plays a pivotal role in providing administrative support across Smile Squad, a Victorian Government funded program which will provide all Victorian government primary, specialist and secondary school students with free dental care.

Your responsibilities will include:

• Submitting Child Dental Benefits Schedule (CDBS) claims to Medicare.
• Working with Finance to reconcile CDBS top-up payments to community dental agencies.
• Coordinating the reconciliation/adjustment of Medicare payments in Smile Squad Titanium with the community dental agencies.
• Actioning the processes relating to patient registration, consent forms and Medicare CDBS claiming.
• Correct errors in Smile Squad Titanium database on behalf of community dental agencies.
• Process client details accurately in the electronic patient management system ensuring data quality and integrity is maintained.
• Liaise with external stakeholders such as community dental agency representatives and referring clinicians to ensure accuracy in client information and eligibility.
• Liaise with Medicare to ensure correct and current claiming processes are undertaken.

 About you:

• Strong knowledge of customer / client care processes and techniques.
• Strong interpersonal skills, with the ability to build rapport, foster trust, and maintain respectful relationships within the workplace.
• Knowledge of client management systems, e.g. Titanium.
• Strong Microsoft Office skills including Word, Excel and Outlook.
• Experience in managing a diverse customer and/or patient base via phone and email with a focus on building positive relationships.
• Experience in handling and resolving client concerns or complaints confidently in a professional and empathetic manner.
• Excellent verbal, written and interpersonal communication experience and the ability to liaise effectively with all stakeholders.

 Why work for DHSV?

• It’s the people who make the difference at DHSV! Join a friendly and collaborative team in a supportive and dynamic setting. 
• Financial Wellbeing: In addition to your salary, you can take advantage of a generous salary package that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. Salary package up to $9,010 to assist with everyday living more affordable.
• Mental wellbeing: Carlton boasts several green spaces, including the beautiful Carlton Gardens which provides a relaxing break from the office. Perfect for lunchtime strolls to recharge!
• Public transport: Carlton is well connected by public transport, including trams and buses, making commuting convenient. The proximity to the CBD also means you can easily access various transport options.
• Proximity to the city center. Located just north of Melbourne's Central Business District (CBD), Carlton offers easy access to the heart of Melbourne’s economic and cultural activities. This means you can enjoy the benefits of being close to the city without constant hustle and bustle.
• Culinary scene: Work at Carlton where it is renowned for its decadent food scene and charismatic culture. Whether you’re looking for a quick lunch or a more leisurely meal after work, there are plenty of options nearby.

For more information regarding the position duties, please click here for the position description.

We warmly invite you to apply today and take advantage of this great opportunity to join our team! To submit your application, please click ‘Apply’ and follow the prompts. Alternatively, for a confidential discussion, please contact Pamela George @ pamela.george@dhsv.org.au

We will be actively shortlisting during the advertising period, so please send through your application ASAP. Please note: We reserve the right to withdraw this ad prior to the closing date once a suitable candidate has been identified. 

Applications close: Sunday, 1st June at 11.59pm

We acknowledge that diversity increases our ability to transform and achieve better health outcomes therefore we encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, all members of the LGBTQI community and people with disability.

DHSV is committed to child safety and wellbeing and has zero tolerance for child abuse and harm. We provide an inclusive and welcoming environment where cultural safety for children is promoted and practiced.

DHSV is a public health service and requires employees to be vaccinated in accordance with Department of Health policies or guidelines and/or public health orders issued by the government.