Oral Health Experience Officer

• Full-time, ongoing position offering variety, stability, continuous learning and development opportunities.
• $58,643.53 + 12% super + Salary Packaging 
• 5 weeks Annual Leave & an accrued day off per month
• Vibrant team culture where collaboration, creativity and mutual support are at the core of everything we do.

About Oral Health Victoria:

Oral Health Victoria (formerly Dental Health Services Victoria) is the leading public oral health agency in Victoria. We aim to improve the oral health of all Victorians, particularly vulnerable groups, and those most in need. OHV is funded by the State Government to provide clinical dental services to eligible Victorians. As trusted advisors in public oral health policy and program and guideline development, we continue to contribute to improving oral health in our communities.

About the role: 

Are you passionate about delivering outstanding customer service in a meaningful healthcare setting? You will be the first point of contact for our consumers, playing a key part in shaping their experience with our services. You’ll help connect people to the care they need by providing clear, compassionate, and accurate support. 

As an Oral Health Experience Officer, you will support our consumers through a variety of channels, including:

• Telephony (inbound and outbound calls)
• Email communications
• Service Desk Environment
• General administrative support

 A bit about you:

• Contact Centre Experience with Precision: You’ve worked in a contact centre or fast-paced customer service role and know how to manage multiple tasks efficiently while maintaining a high standard of accuracy and professionalism.
• Tech Confidence with Microsoft Office: You're comfortable navigating Microsoft Office programs like Outlook, Word, and Excel, and you learn new systems quickly. Whether it’s logging data or responding to emails, you’re efficient and organised.
• Master of Organisation: Your time management is second to none. You know how to prioritise, meet deadlines, and keep things running smoothly—even when the day gets hectic.
• A Natural Communicator: You love helping people. Whether it’s over the phone, in an email, or via live chat, your communication style is clear, friendly, and professional. You know how to listen, empathise, and provide solutions that make a difference.
• Relationship-Builder: With strong interpersonal skills, you create positive interactions and build trust with ease. You bring empathy, respect, and a warm approach to every conversation—whether it’s with a stakeholder or with a colleague.
• Administrative All-Rounder: You’ve had experience handling a range of administrative tasks, and you're confident jumping between priorities while staying organised and focused. Flexibility and problem-solving come naturally to you.

Why work at OHV?

• It’s the people who make the difference at OHV! Join a friendly and collaborative team in a supportive and dynamic setting. 
• Financial Wellbeing. In addition to your salary, you can take advantage of a generous salary package that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. Salary package up to $9,010 to assist with everyday living more affordable.
• Mental wellbeing: Carlton boasts several green spaces, including the beautiful Carlton Gardens which provides a relaxing break from the office. Perfect for lunchtime strolls to recharge!
• Public Transport. Carlton is well-connected by public transport, including trams and buses, making commuting convenient. The proximity to the CBD also means you can easily access various transport options.
• Comprehensive support. We provide an annual flu vaccine as a commitment to public health and corporate responsibility, a committed Employee Assistance Program through TELUS Health and a vibrant wellbeing hub to promote healthy habits and preventive care.
• Proximity to the City Center. Located just north of Melbourne's CBD, Carlton offers easy access to the heart of Melbourne’s economic and cultural activities. This means you can enjoy the benefits of being close to the city without the constant hustle and bustle.
• Culinary Scene: Work at Carlton where it is renowned for its decadent food scene and charismatic culture. Whether you’re looking for a quick lunch or a more leisurely meal after work, there are plenty of options nearby.
• Create a meaningful difference in the lives of your patients. You will share the pride and satisfaction of putting a smile on every patient’s face. 

To view the position description, please click here

Discover why our team loves working here! Visit our website: The Royal Dental Hospital of Melbourne to learn more about our unique collaborative culture and the amazing benefits we offer.

We warmly invite you to apply today and take advantage of this unique and exciting opportunity to join our team! To submit your application, please click ‘Apply’ and follow the prompts. 

Alternatively, for a confidential discussion, please contact Pamela George at pamela.george@dhsv.org.au. 

Applications close: Monday, 14th August 2025, at 11.59PM

We will be actively shortlisting during the advertising period, so please send through your application ASAP. Please note: We reserve the right to withdraw this job advertisement prior to the closing date once suitable candidates have been identified. 

We acknowledge that diversity increases our ability to transform and achieve better health outcomes therefore we encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse background, all members of the LGBTQI community and people with disability.

If you require any reasonable adjustments to fully participate in our recruitment process, please email careers@dhsv.org.au (or please include your own email address if you prefer).

OHV is committed to child safety and wellbeing and has zero tolerance for child abuse and harm. We provide an inclusive and welcoming environment where cultural safety for children is promoted and practiced.

OHV is a public health service and requires employees to be vaccinated in accordance with Department of Health policies or guidelines and/or public health orders issued by the government.