Account Coordinator - Global Brands

Are you a dynamic, detail-oriented professional with a passion for customer service and data? Join a global leader in sustainable packaging and help shape the future of iconic brands across ANZ!

 About the Role

As an Account Coordinator – Global Brands, you’ll be the heartbeat of our customer service operations, delivering excellence across key accounts. You’ll work closely with internal teams and external partners to ensure seamless order processing, timely delivery, and proactive problem-solving.

This is a fast-paced, data-driven role where your ability to juggle priorities, build relationships, and think on your feet will shine.

What You’ll Do

• Deliver outstanding service to key accounts across the Global Brands ANZ portfolio
• Accurately process customer orders and coordinate deliveries to meet DIFOT targets
• Resolve customer concerns with smart, value-driven solutions
• Prepare reports and presentations for internal and external stakeholders
• Manage account reconciliation and support credit claim investigations
• Support new product setups and transitions
• Be the go-to contact for distribution centre queries
• Leverage Salesforce to boost efficiency and positive customer outcomes

What You’ll Bring

• A natural flair for building rapport and trust across teams and clients
• Strong analytical and numerical skills – you love working with data
• Excellent communication skills across phone, email, and face-to-face
• A proactive mindset with a passion for problem-solving
• Experience in customer service, account coordination, or supply chain (preferred)
• Familiarity with Salesforce or similar CRM tools (a plus)

 Why Detpak?

• Work with globally recognized brands
• Be part of a collaborative, supportive team
• Enjoy opportunities for growth and development
• Make a real impact in a company that values sustainability and innovation

 About Detpak

Detpak is part of the Detmold Group, a family-owned global packaging business partnering with some of the world’s most iconic food and retail brands. We’re focused on making a positive impact for our people, our partners, and our planet—while delivering world-class packaging solutions.

Ready to deliver excellence and grow your career with Detpak?

Apply now and bring your energy, intelligence, and customer-first mindset to a role where you’ll truly make a difference.

Please note, applicants must have Australian work rights.

While applications must be made online, confidential questions are welcome by contacting Jennifer Pryor, Talent Acquisition Partner - jennifer.pryor@Detmoldgroup.com

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

If you would like to provide a cover letter as part of your application, please attach it to your resume and upload as one document.