Application Engineer

We’re seeking an Application Engineer to deliver enhancements and 2nd‑level support across our ERP and connected applications/integrations. You’ll work end-to-end—from capturing business needs and designing solutions to configuring, testing, and deploying changes—while collaborating closely with cross-functional project teams and business users across the group.

If you’re a pragmatic problem-solver who thrives at the intersection of technology, process, and people, this role offers scope, variety, and impact.

What you’ll do

• Enhance & support the ERP and supporting applications/integrations (mix of BAU and project work).
• Translate business needs into system requirements and design fit-for-purpose solutions.
• Configure/customise applications; write functional/technical specs; design and execute test cases; deploy changes.
• Provide 2nd-level support: troubleshoot issues, raise and manage vendor tickets, validate and deliver fixes.
• Lead/work within cross-functional teams to map detailed requirements, workflows, data flows, and specs.
• Apply analytic methods to diagnose issues, optimise processes, and improve stability/performance.
• Operate within project/support governance frameworks—and contribute to their improvement.
• Balance local user needs with a group-wide common operating model.
• Communicate proactively with users, vendors, and internal support teams; document clearly and share knowledge.
• Occasional international travel to group sites.

What you’ll bring

Essential

• Bachelor’s degree (or equivalent experience) in Computer Science, Systems/Software Engineering, Analytics, or related field.
• 3–5+ years’ experience working with ERP applications in manufacturing, distribution, or trading environments.
• Strong functional understanding of ERP domains (Finance, Accounting, Manufacturing, Inventory, Sales, Purchasing, Fixed Assets, etc.).
• Proven experience with software delivery practices (Agile/Waterfall), from requirements through to testing and release.
• High degree of technical aptitude and business acumen; outcome-oriented with sound judgement.
• Excellent communication and stakeholder management across teams, functions, and levels.
• Detail-focused, organised, and able to deliver on large projects with international stakeholders.

Desirable

• Experience with Epicor, SAP, Oracle, or other Tier-1 ERPs.
• Exposure to SQL, C#, TypeScript/JavaScript, SSRS, REST APIs, JSON, XML.
• Knowledge of network concepts (cloud, LAN/WAN, subnetting) is a plus.
• Experience in end-user training.
• Additional languages (e.g., Bahasa, Vietnamese, Mandarin, Cantonese, Tagalog) are an advantage.

How you work

• Proactive communicator who asks questions, learns fast, and leans into new challenges.
• Customer-centric with empathy for end users and a passion for continuous improvement.
• Strong problem-solving mindset; calm and effective under pressure.
• Collaborative, able to build trust with stakeholders and vendors.
• Safety-minded and values-led; contributes positively to team culture and ways of working.

Why join us

• Shape a group-wide ERP modernisation with visible business outcomes.
• Variety: blend of enhancement delivery, integration work, and 2nd‑level support.
• Collaboration across a supportive, cross-functional team with international exposure.
• Growth: build deep product knowledge and broaden your technical and functional skills.

About Us

The Detmold Group is a family-owned and operated global business, partnering with some of the world’s largest and most iconic food and retail brands to create world-class packaging for a better tomorrow.

Our business is focused on making a positive impact for our people, our partners and our planet whilst keeping our customers at the core of everything we do. Relentlessly looking for ways to improve quality, service, and efficiency, we are driven to improve the way the world experiences packaging.

Please note, applicants must have Australian work rights.

While applications must be made online, confidential questions are welcome by contacting Jennifer Pryor, Talent Acquisition Partner – careers@detmoldgroup.com

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

If you would like to provide a cover letter as part of your application, please attach it to your resume and upload as one document.