Group Service Delivery Manager

Are you a strategic IT leader ready to make a global impact? We’re seeking a Group Service Delivery Manager to oversee the delivery of IT services across our international operations, ensuring alignment with business goals and exceptional customer experience.

Though based in Australia, this is a truly global role—you’ll lead service delivery across Australia, Singapore, Indonesia, China, and other regions, managing a diverse team and driving continuous improvement in service quality, cybersecurity, and ICT operational efficiency.

Key Responsibilities

• Lead and drive consistent IT service delivery across the Group, ensuring alignment with SLAs and business objectives.
• Manage and mentor a geographically dispersed team of direct and indirect reports.
• Drive service performance through KPIs, issue resolution, and process optimisation.
• Champion cybersecurity strategy and ensure the protection of technology assets.
• Build strong relationships with internal stakeholders and external partners.
• Contribute to the ICT strategy and Transformation roadmap, aligning technology with business goals.

About You You’re a seasoned IT leader with a global mindset, known for your ability to lead remote teams, manage change, and deliver results in complex environments.

Essential Qualifications & Experience

• Tertiary and/or postgraduate qualifications in Information Technology.
• Certified ITIL practitioner.
• Minimum 5 years in ICT leadership across multiple regions.
• Proven experience in cybersecurity strategy and IT infrastructure.
• Strong communication, stakeholder engagement, and decision-making skills.
• Demonstrated success in leading high-performing, remote teams.

Desirable

• Formal Project Management certification.
• Experience in cloud hosting, server technologies, and network systems.

Why Join Us? This is a unique opportunity to shape the future of IT service delivery across a dynamic and growing organisation. You’ll work with passionate professionals, cutting-edge technologies, and have full budgetary responsibility to drive meaningful change.

Confidential questions? Reach out to Jennifer Pryor, Talent Acquisition Partner at careers@detmoldgroup.com

We’re proud to be a 2023 Circle Back Initiative Employer – we commit to responding to every applicant.

About us

The Detmold Group is a family-owned and operated global business, partnering with some of the world’s largest and most iconic food and retail brands to create world-class packaging for a better tomorrow. 

Our business is focused on making a positive impact for our people, our partners and our planet whilst keeping our customers at the core of everything we do. Relentlessly looking for ways to improve quality, service, and efficiency, we are driven to improve the way the world experiences packaging.

Employee safety is our priority, and we want our people to be 100% SAFE and WELL.