Customer Service Specialist

DetPak, part of the Detmold Group, is a leading manufacturer of sustainable packaging solutions. We are seeking a highly capable Customer Service Specialist to deliver proactive and professional support to Detpak sales teams and internal customers by planning and driving initiatives that maximise customer-facing time and reduce administrative workloads. You will also be required to facilitate special stock movements to the warehouse to help reduce ageing inventory.

Key Responsibilities:

• Build strong relationships with key accounts via phone, maintaining a positive company image.
• Efficiently manage email orders and centralised processing to support sales teams and customers.
• Ensure timely, proactive follow-up with sales teams, head office, and customers.
• Process enquiries and orders promptly, delivering consistent, positive outcomes.
• Resolve customer issues proactively with solutions reflecting Detpak’s quality and service standards.
• Promote products and services in all customer interactions.

About You:      

• Strong communication skills with the ability to build trusted relationships and deliver service excellence.
• Effective rapport-builder across multiple channels, including phone.
• Advanced computer and data management skills.
• High integrity, initiative and accountability for results.
• Persistent, solutions-focused approach.
• Ability to stay focused while managing competing priorities.
• Experienced working across multiple systems with a strong attention to detail.
• Experience using Salesforce or similar CRM and data management systems is desirable.

Why Join DetPak & Detmold Group?

• Staff discounts on products
• Active Social Club and wellbeing programs
• A values‑driven business committed to safety, sustainability and supporting local communities
• The opportunity to work with a global, industry‑leading organisation that invests in its people

At Detmold Group, we are committed to creating a safe, inclusive and high‑performing workplace where people can grow and succeed.

About Us

Detpak is part of the Detmold Group, a family-owned global packaging business partnering with some of the world’s most iconic food and retail brands. We’re focused on making a positive impact for our people, our partners, and our planet—while delivering world-class packaging solutions.

Please note, applicants must have Australian work rights.

While applications must be made online, confidential questions are welcome by contacting David Ball, Talent Acquisition Partner - careers@detmoldgroup.com Applications close Wednesday 3 June 2026.

Interested applicants are encouraged to apply as soon as possible via our careers page, as interviews may occur prior to the closing date.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

If you would like to provide a cover letter as part of your application, please attach it to your resume and upload as one document.