Sales Support - PaperPak

Sales Support – PaperPak (Detmold Group)

Full-time | Adelaide Head Office

Are you an experienced customer or sales support professional who loves building relationships, solving problems and making things happen for customers? Join the PaperPak team at Detmold Group — a leading Australian manufacturer known for quality, sustainability and exceptional service.

We’re looking for someone who brings maturity, initiative and confidence to a fast-paced, customer-focused environment. If you thrive on variety and enjoy owning outcomes end-to-end, this is a role where you can make a real impact.

Why You’ll Love This Role

• Work with a proudly Australian, global manufacturing business with strong values
• Be part of a supportive, collaborative national sales team
• Make the role your own — drive warm sales activity, build customer relationships and support major national accounts
• Join an organisation with a reputation for service excellence — and help us keep raising the bar

What You’ll Do

In this role, you’ll be the engine behind our customer and sales operations, including:

Sales & Customer Growth

• Manage incoming phone and email orders for our national customer base
• Build trusted relationships through warm call cycles, proactive follow-up and exceptional service
• Promote PaperPak’s stock range, print capabilities, online ordering tools and seasonal products
• Assist walk-in showroom customers and identify new opportunities or emerging markets

Customer Service & Support

• Deliver outstanding service aligned to our Global Customer Service Standards
• Respond to enquiries, send sample packs, manage complaints and ensure positive outcomes
• Support national and regional teams with administrative and sales-related tasks

Order & Systems Management

• Process orders accurately and efficiently in line with company policies
• Work across multiple systems including Salesforce, MFG-PRO, Power BI and Detinform
• Monitor orders, track freight, manage back-orders and communicate updates to customers

What You’ll Bring

We’re looking for someone who is experienced, confident and enjoys taking ownership. You will have:

• Excellent communication skills and the ability to build rapport quickly
• Strong organisational skills and the ability to manage competing priorities
• High personal integrity, accountability and resilience
• A proactive, solutions-focused mindset with a genuine passion for helping customers
• Solid computer and data management capability
• Experience in sales support, customer service or a similar role (manufacturing or product-based industry experience highly regarded)

Ready to Join Us?

If you’re excited by the idea of helping customers, supporting national accounts and contributing to a business with strong values and strong growth, we’d love to hear from you.

Why Join Us?

At Detmold Group, we’re committed to creating a safe, inclusive, and high-performing workplace. You’ll be part of a team that values innovation, supports professional growth, and makes a meaningful impact across our global operations.

About Us

Detmold Group is a global packaging company with a strong commitment to safety, sustainability, and people. This role sits within our Health, Safety and Wellbeing team, part of the broader People Function.

Please note, applicants must have Australian work rights.

While applications must be made online, confidential questions are welcome by contacting Jennifer Pryor, Talent Acquisition Partner - careers@detmoldgroup.com

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

If you would like to provide a cover letter as part of your application, please attach it to your resume and upload as one document.