If you're an experienced people leader who can bring claims process re-engineering, resource management and framework experience - we would love to hear from you!
You will initially have 6-8 direct reports, with potential to increase.
The role will report to Claims Assessment Manager, with a hybrid relationship with our Chief Claims Officer to ensure focus on driving re-engineering activity to result in a faster an more efficient customer experience
Key Responsibilities:
- Operational leadership and performance management of claims administration and maintenance team
- Delivery of Customer and Risk objectives – including SLA’s, LICOP
- Develop and embed competency and resourcing frameworks
- Review and redesign end to end processes between Claims assessment, administration and maintenance teams
- Support CCO and Claims leadership team in the delivery of Strategic Plans
- Conduct regular performance management activities, ensuring that succession planning, performance planning and performance appraisal processes are adhered to
- Hold regular team meetings ensuring that all staff participate, recognise, contribute and receive updates on business performance. • Deliver operational reporting in conjunction with Data and Insights Analyst
Secondary Responsibilities
- Liaise, interact, and build relationships with internal and external stakeholders
- Identify and implement process, regulatory and claims management and maintenance process changes (as required)
Direct Reports
- 6- 8 staff (initial)
Key external relationships
- Customers and Advisers
- Third Party providers – CMO, Rehab Providers, Medical and Allied Health professionals
Key Internal Relationships
- Life Insurance operational teams – Life Operations staff including policy administration and call centre
- Internal Legal
- Risk and Compliance
- Finance and Banking Teams
Qualifications and Experience Required
- Minimum 5 years’ experience in frontline management, of claims and or operational teams within a Life Insurance environment
- Tertiary Qualifications in Business, Management and or Allied Health background (Psychology, Occupational Therapy, etc), Nursing, Law, or Accounting
- Cert IV in Life Insurance (desired)
Attributes or Skills Required
- Proven experience in developing and implementing strategies that deliver improved customer and claims management outcomes
- Strong strategic thinking, analytical and critical thinking skills
- Coaching and mentoring experience
- Experience in delivering process and technology change
Why us?
ClearView provides an environment that rewards creative thinking, enabling us to deliver the best outcomes to our customers and partners, embedding our values of Integrity, Persistence, Authenticity and Collaboration in everything we do and decision we make.
We also offer
- Work place flexibility - We have a hybrid remote-working model to give you the support you need to help balance your career with the things that make your life rich - such as family, health and doing the things you love
- Employee Referral Program - successfully refer a friend and receive $1,000
- Meditation sessions - in person and remote (optional)
- Extended Parental Leave - 16 weeks paid Parental leave cover
- Additional Leave - We offer up to another full week of annual leave
- Volunteer Day - 2 days of paid leave to volunteer in the community per year
- IPAC rewards - an extensive rewards program offering discounts and cash-back deals at over 350+ retailers
- Employee Assistance - Free and confidential counselling services to all employees and their families
- Study Assistance - ClearView promotes learning and will provide financial assistance for approved learning and time off work to study and complete exams
- Published on 29 Mar 2023, 11:29 PM