Operations Manager – Hospitality/Public Area

Why Join Challenger Services Group?

• Full-Time Stability: Enjoy the security of a permanent role with a national industry leader
• Career Growth: Be recognised, supported, and developed in a growing business
• Smart Systems & Equipment: Work with advanced, cloud-based systems and industry-leading cleaning equipment that enhance safety, efficiency, and service quality
•  Supportive Culture: Join a team that values autonomy, flexibility, and innovation. Be a part of our regular team activities, that facilitate bonding and collaboration.
• Perks & Benefits:
• Exclusive discounts (Woolworths, Amazon & more)
• Access to a confidential Employee Assistance Program (EAP) for wellbeing support
• Real career progression opportunities
• Experience personal and professional development by using our tailored training platform

About the Role

As our Public Area Operations Manager, you’ll be responsible for all public area cleaning and related operations across New South Wales. You’ll lead daily service delivery, manage teams across multiple sites, and ensure our clients receive exceptional service every time.

Key Responsibilities

• Oversee daily cleaning operations across our sites in new South Wales.
• Lead, coach, and empower your team to deliver outstanding results.
• Build strong client relationships and ensure service excellence.
• Manage rosters, budgets, and compliance with industry standards.
• Drive safety, performance, and continuous improvement initiatives.
• Provide operational reporting and insights to support business growth.

About You

We’re looking for someone who:

• Has a strong hospitality background – ideally five-star hotel and/or cleaning environments.
• Has experience managing cleaning teams across multiple sites.
• Holds a valid driver’s licence and current police check.
• Demonstrates leadership, attention to detail, and a passion for customer service.
• Understands WHS, chemical handling, and commercial cleaning processes.
• Has knowledge of the HIGA (preferred but not essential).

About Us

Challenger Services Group is a national leader in commercial cleaning, hospitality, security, aged care, education, and government services. We’re trusted by global tech giants, luxury hotels, and iconic institutions across Australia. Our success is built on innovation, quality, and exceptional people.

We’re expanding rapidly and looking for high performers who want to grow with us. Our team members enjoy the best of both worlds - support, recognition, and development opportunities you won’t find in a large corporation, plus the chance to shape a business that’s raising the bar on service excellence.

Ready to Apply?

Thank you for considering a future with Challenger Services Group. If shortlisted, you’ll be invited to an interview. Learn more about us at www.csgroup.com.au.

We are an equal opportunity employer and encourage applications from Aboriginal and Torres Strait Islander candidates.