QLD State Operations Manager - Services

State Operations Manager – Services

Challenger Services Group is a national provider of essential services across cleaning, security, hospitality, government, aged care, and education. With 1,000+ employees operating across Australia, we partner with clients to deliver safe, high-quality, and sustainable outcomes at scale.

We are looking for a State Operations Manager – Services (QLD) to lead performance, strengthen client partnerships and build operational capability across a geographically dispersed workforce.

This is a senior, autonomous role with accountability for service delivery, profitability, retention and growth across the state.

Why Challenger

• A growing national business with genuine momentum and opportunity to shape outcomes.
• Direct impact on operational performance, not just oversight
• A leadership team focused on building capability and sustainable growth.
• Exposure across multiple sectors and complex service environments
• A culture that values accountability, practical leadership and delivering on commitments.

 What you’ll be responsible for

• Leading state-wide operational performance against key KPIs
• Ensuring contracted services are delivered to a consistently high standard.
• Driving profitability through disciplined cost and workforce management
• Strengthening client relationships to support retention and expansion
• Identifying and converting new business opportunities
• Building capability across teams through coaching, structure and leadership
• Overseeing reporting, compliance and operational governance

 What we’re looking for

• Proven leadership experience in commercial cleaning or a similar service environment
• Strong operational and financial acumen
• A practical, hands-on leadership style with high accountability
• Ability to lead dispersed teams and drive consistency at scale.
• Confident stakeholder engagement and relationship management skills
• Sound understanding of safety, compliance and workforce management.

 Why Join Us 

• Attractive Salary Package! 
• Premium corporate site & exceptional amenities: Work within a highly regarded, technology-driven corporate environment offering outstanding onsite facilities, including complimentary meals available all day, every day, modern workspaces, and a strong focus on staff wellbeing. 
• Employee Benefits Program: Through Flare Benefits, access exclusive discounts on everyday essentials and major brands like Woolworths, Amazon, and more. 
• Career Progression: We invest in our people, offering clear pathways for growth, internal promotions, and leadership opportunities. 
• Learning & Development: Ongoing training, and skill-building resources to help you excel in your current role and prepare for your next. 
• Supportive Workplace Culture: Join a team led by approachable, hands-on leaders who are committed to your success. 
• Employee Assistance Program (EAP): Confidential, professional mental health and wellbeing support available 24/7 for you.

How to Apply 

This is an opportunity to step into a high-impact leadership role, shaping operational performance while contributing to the growth of a national business.

If this sounds like you, please reach out to Jaynie Wheatley for a confidential discussion. jaynie@csgroup.com.au

Challenger Services Group is an equal opportunity employer, and we strongly encourage applications from Aboriginal and Torres Strait Islander candidates.