Guest Service Agent

Crystalbrook Sam is coming to Adelaide, and we are looking for an experienced Guest Service Agent to help bring this exciting new hotel to life. This is an opportunity to join the opening team, support day-to-day hotel operations, and help create memorable guest experiences from the very beginning.

As part of the team, you will contribute to the successful launch of a sophisticated 196-room hotel featuring, a signature rooftop restaurant on Level 12, a lobby bar and café, our Wellness Eleme Day Spa and a heated outdoor pool area. 

Are you passionate about connecting with guests and working in a beautiful 5-star hotel? We have the opportunity to welcome a Guest Service Agent who is brave, bold, and bursting with energy to Crystalbrook Sam. 

Unleash your positivity and embrace the opportunities that come with connecting with our visitors and guests within a vibrant city precinct. We are looking for a forward-thinking people-person who can work within a team environment all working to elevate our guest experience to new heights. 

Key Responsibilities:

• To meet and greet guests on arrival to hotel, anticipate guest needs and desires and ensure customers are always referred to by name
• Be aware of any VIP’s, long stays and return guests staying in the hotel. Communicate regularly with all departments with regards to hotel happenings and VIP’s
• Assist all guests daily with their requests, providing unique solutions and always striving to exceed the expectation
• Have full working knowledge of all tours and guest services facilities
• Valet of guest vehicles when required

About you:

• A genuine passion for exceptional guest experiences, ideally complemented by previous experience within a similar hotel environment
• A collaborative, team-focused approach, with a commitment to achieving shared goals and supporting fellow collaborators
• Experience with Opera Cloud and HotSOS will be highly regarded
• Confidence using Microsoft Office and Outlook, with strong organisational and administrative skills
• Flexibility to work across a seven-day overnight roster, including weekends and public holidays
• A proactive and solutions-focused mindset, with the initiative to anticipate guest needs and deliver thoughtful, personalised service
• Knowledge of Adelaide and its surrounding attractions, paired with an enthusiasm for local tourism and sharing authentic recommendations that elevate the guest experience

Why Crystalbrook Sam:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways 
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment 
• Regular service recognition and team engagement events 

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references. 

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.