Spa Manager

Crystalbrook Collection has a portfolio of distinctive hotels in Australia (three in Cairns) where differences are applauded. Each hotel and resort carry an authentic expression of its location. Add playful designs, #ResponsibleLuxury initiatives, a stimulating environment and a passion for fun, and you have a uniquely enriching experience.

THE ROLE:

Reporting to the General Manager, our Spa Manager will be responsible for the efficient and profitable operations of the day spa. The position requires effective leadership of the team of spa therapists and outstanding coordination of spa operations and schedules. The position requires a thorough knowledge of the full variety of massage and beauty modalities and treatments offered, as well as a high standard of communication skills and knowledge of the products being used. The Spa Manager is to lead the team to achieve excellent guest care in every instance. The spa is a critical part of our guests experience and embraces restorative treatments with like-minded products reflecting our passion for natural healing.  You will enjoy:

• Being responsible for the day-to-day operations of Eléme Day Spa
• Creating strategic plans to deliver financial targets and elevate the Crystalbrook Collection brand
• Ensuring the team maintain high service and presentation standards
• Conduct periodic guest surveys to ensure satisfaction levels meet expectations
• Ensuring the team delivers an exceptional guest experience
• Attracting, recruiting, motivating and developing our talent
• Providing the level of service that creates loyalty with clients
• Liaising with colleagues internally to create initiatives to attract new clientele
• Monitor inventory through monthly stocktakes to ensure appropriate product stock levels.
• Arrange all staff rosters
• Remaining current with global health and beauty trends. A spokesperson for wellness.
• Ensuring the impeccable cleanliness and presentation of the Spa

ABOUT YOU:

The successful candidate will have previous experience in the following:

• Significant and established Spa Management experience in a high end, luxury environment
• Technical expertise to recruit, train and inspire a team 
• A diploma level qualification in Beauty and/or Massage Therapy
• Be a visible leader with the ability to train and develop a large team
• A natural flare in delivering exceptional customer service
• A passion for wellness and providing the best possible guest experience.
• Service focused with a natural ability to think outside the box enabling a drive for continuous improvement and new ways of thinking

If you thrive in a creative and innovative environment and are passionate about making your guest feel relaxed and very special we would love to hear from you.

THE BENEFITS:

You will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Collection. You will enjoy a flexible range of benefits that include:  

• A market leading 50% F&B discount across all Venues  
• $99 Room rates and a generous friends and family discount  
• Lifestyle benefits including extra leave and earth advocacy days  
• Green future - we are committed to enhanced sustainability practices    
• Dedicated Internal Mobility Programme and reward scheme   
• Online learning, career enhancement and development plans  
• Personalised employee support network   
• Regular service recognition and team events 

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally. 

Our environment is dynamic and entrepreneurial, we are focused on crafting exceptional customer experiences that reflect the individuality of people within each of our locations.  We are passionate advocates for equality and diversity and welcome individuals to apply through the link provided - we look forward to hearing from you!