Marketing Coordinator

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality

The Opportunity:

Reporting to the Area Director of Marketing, the Marketing Coordinator will support the cluster marketing activity for Crystalbrook Collection’s three Cairns hotels.

This is a broad and varied role, ideal for someone who enjoys coordination, creativity, administration and bringing campaigns to life. You will work across brand, communications, public relations, digital platforms, social media, advertising, events, CRM management and reporting.

Your day to day:

You will support the team through:

• Social media content sourcing, posting and community management
• Updating content across company and third-party websites
• Supporting PR activity, media databases, events and award submissions
• Assisting with guest communications, CRM content and reporting
• Maintaining marketing WIPs, calendars and activity schedules
• Coordinating collateral, menus, supplier briefs, invoices and travel bookings
• Supporting food and beverage, meetings and events activations and concepts

About you:

You will be positive, organised, efficient and enjoy working in a collaborative and positive environment. You will bring strong attention to detail, a proactive approach and the ability to manage multiple priorities with confidence.

You will ideally demonstrate:

• Experience in marketing, communications, administration or a similar support role
• A marketing, communications or related qualification, highly regarded
• Strong written and verbal communication skills
• Excellent computer literacy and confidence across digital platforms
• A professional, polished and friendly approach
• Strong organisation, accuracy and attention to detail
• Initiative, problem-solving ability and a willingness to learn
• The ability to work independently and as part of a collaborative team

Why us:

You will work alongside exceptional people in a supportive, agile and collaborative environment. We are proud to offer industry leading benefits that support your lifestyle, career and wellbeing, including:

• 50% food and beverage discount across Crystalbrook restaurants and bars
• $99 room rates and generous friends and family discounts
• Enhanced parental leave and lifestyle benefits
• Online learning and tailored career development pathways
• Internal mobility and team reward programs
• Regular service recognition and team engagement events
• A culture of collaboration, creativity and elevating experiences
• Career opportunities in a fast-growing and dynamic hotel group

Crystalbrook Collection values diversity and inclusion and welcomes people of all backgrounds. If you need adjustments during the recruitment process, please let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded.

In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth continues with exciting new hotels planned for Adelaide and Canberra, alongside further ambitions for domestic and international expansion.