Spa Therapist

Always living in the moment, Crystalbrook Riley is a five-star hotel in Cairns, where luxury meets stunning elegance. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences. 

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

The Opportunity:

As a Spa Therapist, you will play a key role in delivering a calm, personalised and memorable experience for every guest who visits Eléme Day Spa.

From the moment a guest arrives through to the completion of their treatment, you will create a seamless journey, delivering treatments with care and precision, building genuine connections and ensuring each guest feels relaxed, valued and well looked after.

Working within a professional and supportive spa environment, you will follow established treatment protocols while bringing your own attention to detail and warmth to each interaction. You will confidently recommend treatments and homecare products, contributing to both guest wellbeing and overall spa performance.

You will also support the day-to-day operations of the spa, maintaining high standards of presentation, hygiene and organisation across treatment rooms and shared spaces. During busier periods, you may assist with reception and guest coordination to ensure a smooth and consistent experience.

We are currently offering both part-time and casual opportunities, each with approximately 8 - 16 hours per week, with the opportunity to increase hours based on demand and availability.

The Talent:

You are a qualified and passionate Spa Therapist who brings care, professionalism and attention to detail to every treatment. You take pride in creating a welcoming and relaxing environment, with a genuine focus on guest wellbeing and experience.

You will bring:

• A Diploma in Beauty Services or equivalent qualification
• Previous experience in a Spa Therapist role within a hotel or spa environment
• Strong knowledge of massage and beauty treatments, including current industry trends
• Confidence recommending treatments and homecare products
• A strong focus on hygiene, presentation and service standards
• Excellent communication and interpersonal skills
• A warm, professional and guest-focused approach
• Availability to work across a 7-day roster, including weekends and public holidays

Why Us:

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental leave and lifestyle benefits
• A commitment to a green future through sustainable luxury practices
• Access to our internal mobility program and team reward schemes
• Online learning and training platforms and tailored career development pathways
• A culture of collaboration, diversity and elevated experiences
• Limitless career opportunities in a fast-growing, dynamic environment
• Regular service recognition and team engagement events 

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.   

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.   

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.