Event Sales Specialist

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

As our Corporate Event Sales Specialist, you will help shape memorable corporate experiences by securing residential meetings, group bookings and catering-only events. Combining a natural flair for relationship building with commercial focus, you will guide clients with warmth and confidence while showcasing the distinctive experiences that make Crystalbrook stand apart.

Role Purpose:

This role plays an important part in supporting our Corporate Sales Team in Cairns. Blending administration, coordination and client care, you will prepare proposals, contracts and reports, manage enquiries and help deliver a smooth and engaging customer journey from first contact through to confirmation.

From organising site visits and inspections to coordinating responsive and thoughtful communication, this role plays an important part in delivering a seamless customer journey within Crystalbrook Collection.

Skills and experience:

We are seeking someone who has experience in a similar role, ideally within hotels, tourism or a fast-paced customer-focused environment. You will be an engaged communicator with a sharp eye for detail, strong organisational skills and a natural ability to solve problems as they arise.

You will value teamwork and bring a collaborative, inclusive approach that aligns well with our hotels and the way we work together. You are someone who shows initiative, brings ideas to the table and enjoys finding practical solutions.

Strong IT skills are essential, and experience with Opera PMS, IVvy and or Sales Cloud will be highly regarded.

This is a full time, permanent position and therefore, we are unable to consider those on short-term working visas for this opportunity.

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways 
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment 
• Regular service recognition and team engagement events 

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references. 

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.