Front Office Manager

Live in the moment at Crystalbrook Riley. A stunning luxury hotel in Cairns, Australia, offering a unique blend of chic design, sustainable practices, and high-energy fun. Situated just steps from the Esplanade Boardwalk in tropical Cairns, Crystalbrook Riley offers stylish hotel suites, spectacular coastal views and a range of 5-star facilities, including a 1000+ sqm swimming lagoon, poolside cabanas, luxurious Eléme Day Spa and signature wining and dining experiences. You will be hard pushed to find a better view from your workstation! 

THE ROLE:

We are seeking an experienced Hotel Front Office Manager who is proactive, positive, solution-oriented and able to maintain composure while focusing on exceptional service. The role will lead our effective, guest-centered team and reports to the Hotel General Manager.

Responsibilities include:

• Driving guest satisfaction by delivering exceptional service and guest experience
• Development of talent within your team - rostering, coaching, mentoring and advancing a high-performance team
• A willingness to work across a 7-day roster that may include weekends, public holidays and nights
• Effective contribution within the established Management Team
• A focused, guest centric approach to service excellence 
• Manage budget expectations through effective analysis, forecasting and controls bringing financial acumen, cost controls and effective communication tools 

ABOUT YOU:

We are seeking applications from dynamic and pre-established Hotel Front Office Managers. You will naturally demonstrate:

• A genuine ambition for hotel collaboration with strong leadership acumen and experience in driving service standards 
• Recent and demonstrable Hotel Front Office Management experience from high end and/or luxury establishments 
• Strong IT skills - preferably with experience using Opera Cloud
• Relevant long term and permanent working rights in Australia 
• A high standard of customer standards and delivery of service 
• Tertiary qualifications in Hospitality and/or Hotel Management 
• A natural energy with an ambitious driven for excellence 
• A people centric collaborator with a creative spirit and a respectful and engaging approach to developing and maintaining effective working relationships

THE BENEFITS:

You will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Collection. You will enjoy a flexible range of benefits that include: 

• A market leading 50% F&B discount across all Venues 
• $99 Room rates and a generous friends and family discount 
• Lifestyle benefits including extra leave and earth advocacy days 
• Green future - we are committed to enhanced sustainability practices   
• Dedicated Internal Mobility Programme and reward scheme  
• Online learning, career enhancement and development plans 
• Personalised employee support network  
• Regular service recognition and team events 

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally. 

Our environment is dynamic and entrepreneurial, we are focused on crafting exceptional customer experiences that reflect the individuality of people within each of our locations.  We are passionate advocates for equality and diversity and welcome individuals to apply through the link provided - we look forward to hearing from you!