Food & Beverage Supervisor

Crystalbrook Riley is a five-star luxury hotel in Cairns, where contemporary elegance meets a relaxed, tropical spirit. 

Always living in the moment, Crystalbrook Riley brings together striking design, thoughtful luxury and a strong connection to place. With an environmentally conscious approach, a celebration of the contemporary and a passion for elevated guest experiences, Crystalbrook Riley offers sophisticated accommodation, vibrant dining, distinctive events and memorable moments shaped by the energy, colour and spirit of Cairns. 

Bold, stylish and effortlessly welcoming, Crystalbrook Riley is more than a hotel. It is a place to connect, celebrate and experience luxury with personality. 

The Opprotunity:

As a Food & Beverage Supervisor within our breakfast team, you will play a key role in setting the tone for the day - leading warm, efficient service and ensuring every guest experience feels polished, attentive and seamless.

Working closely with the Venue Manager and Assistant Venue Manager, you will lead from the floor, coordinate the flow of service and support the team to perform at their best. You will be a visible, hands-on leader who understands the rhythm of breakfast service and knows when to step in, redirect priorities and keep the operation moving.

You will also help build capability across the team through on-shift coaching, clear communication and practical support. From managing reservations and service pacing to responding to guest feedback and identifying opportunities to improve performance, you will contribute to both the guest experience and the commercial success of the venue.

This is a permanent part-time opportunity offering 24–38 hours per week, with a focus on early morning shifts across a rotating seven-day roster.

The Talent:

You are a confident and service-led hospitality professional who enjoys being present on the floor and bringing out the best in others. You combine strong operational awareness with a calm, organised approach and take pride in creating a positive experience for both guests and the team.

You will bring:

• Previous experience as a Food & Beverage Supervisor or in a senior restaurant, hotel or service role - Breakfast service experience will be highly regarded
• Strong understanding of service flow, team coordination and guest experience delivery
• A hands-on leadership style with the ability to coach, guide and motivate others
• Confidence managing guest feedback and resolving concerns with professionalism and care
• Sound commercial awareness, including labour, cost control and operational performance
• A current Queensland Responsible Service of Alcohol certificate
• Availability to work early mornings across a seven-day roster, including weekends and public holidays

Why Us:

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:  

• 50% F&B discount across all Crystalbrook restaurants and bars  
• $99 room rates and a generous friends and family discount  
• Enhanced parental leave and lifestyle benefits  
• A commitment to a green future through sustainable luxury practices  
• Access to our internal mobility program and team reward schemes  
• Online learning and training platforms and tailored career development pathways  
• A culture of collaboration, diversity and elevated experiences  
• Limitless career opportunities in a fast-growing, dynamic environment  
• Regular service recognition and team engagement events  

Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia’s newest portfolios of distinctive upscale hotels, restaurants and bars. 

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality. 

We are proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions. If you have a health condition or disability, please let us know early in the recruitment process so we can offer the appropriate support and ensure you can perform at your best during interviews.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.