Food & Beverage Supervisor (Breakfast)

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

The Opportunities:

As a Food & Beverage Supervisor, you will lead service on shift, ensuring a seamless, high-quality guest experience while supporting a strong, collaborative team environment.

We are currently hiring across multiple venues within our Cairns portfolio - Crystalbrook Bailey, Crystalbrook Riley, and Crystalbrook Flynn - with opportunities available in breakfast, restaurant, bar, and events environments.

Working closely with Venue Managers and Assistant Venue Managers, you will take ownership of service flow, guide the team and maintain strong standards across presentation, quality and guest interaction. You will be a visible, hands-on leader, stepping in where needed to keep service running smoothly.

You will also support team development through on-shift coaching and guidance, helping to build capability and confidence across the floor. From managing reservations and pacing to responding to guest feedback and supporting revenue initiatives, you will contribute to both the guest experience and overall performance of the venue.

These roles suit individuals who enjoy leading from the front, thrive in fast-paced environments and take pride in delivering well-run, engaging service.

The Talent:

You are a confident, service-driven hospitality professional with a natural ability to lead and support a team. You bring strong operational awareness and a genuine passion for delivering exceptional guest experiences.

You will bring:

• Experience in a Food & Beverage Supervisor or senior service role within a restaurant, bar or hotel environment
• Strong understanding of service flow, team coordination and guest experience delivery
• Strong leadership capability, with the ability to guide, support and bring out the best in a team
• Experience managing guest feedback and resolving issues professionally
• Understanding of labour, cost control and operational performance
• Experience with POS systems and reservations platforms
• A current QLD RSA
• Availability across a 7-day roster, including evenings, weekends and public holiday

Why Us:

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:  

• 50% F&B discount across all Crystalbrook restaurants and bars  
• $99 room rates and a generous friends and family discount  
• Enhanced parental leave and lifestyle benefits  
• A commitment to a green future through sustainable luxury practices  
• Access to our internal mobility program and team reward schemes  
• Online learning and training platforms and tailored career development pathways  
• A culture of collaboration, diversity and elevated experiences  
• Limitless career opportunities in a fast-growing, dynamic environment  
• Regular service recognition and team engagement events  

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.

We are proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions. If you have a health condition or disability, please let us know early in the recruitment process so we can offer the appropriate support and ensure you can perform at your best during interviews.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.