Food & Beverage Attendant

Always living in the moment, Crystalbrook Riley is a five-star hotel in Cairns, where luxury meets stunning elegance. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences. 

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

The Opportunity:

We are seeking a polished and guest-focused Food & Beverage Attendant to help elevate the poolside experience at Crystalbrook Riley.

Positioned within one of the resort’s most vibrant guest spaces, this opportunity is centred around delivering an engaging and elevated poolside journey from arrival through to departure.

As a consistent and visible presence throughout the day, you will create genuine guest connection through warm, intuitive, and personalised service while helping shape the premium atmosphere Riley is known for. This is a role where thoughtful hospitality, strong attention to detail, and memorable guest moments sit at the heart of the experience.

You will anticipate guest needs before they arise, delivering seamless food and beverage service while creating an experience that feels polished, effortless, and distinctly Riley. Working closely with the wider operational team, you will play an important role in maintaining exceptional presentation standards, contributing to a cohesive guest journey, and bringing consistency, energy, and service excellence to our poolside offering.

This is a part-time, permanent opportunity offering 24–38 hours per week.

The Talent

The ideal candidate will bring experience from a premium resort, poolside, beach club, or similarly elevated hospitality environment, with a strong focus on personalised service, genuine guest engagement, and creating memorable experiences.

You are a natural host who thrives in guest-facing environments and understand that exceptional service is about more than simply taking orders - it is about creating an experience.

• Previous food and beverage or premium hospitality experience
• A naturally warm, polished, and confident communication style
• Strong guest engagement capability and a passion for creating memorable experiences
• A proactive mindset with the ability to anticipate guest needs
• High presentation standards and strong attention to detail
• The ability to work autonomously while remaining highly collaborative
• Flexibility to work a rotating roster, including weekends and peak periods
• Valid RSA certification

Why Us:  

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:  

• 50% F&B discount across all Crystalbrook restaurants and bars  
• $99 room rates and a generous friends and family discount  
• Enhanced parental leave and lifestyle benefits  
• A commitment to a green future through sustainable luxury practices  
• Access to our internal mobility program and team reward schemes  
• Online learning and training platforms and tailored career development pathways  
• A culture of collaboration, diversity and elevated experiences  
• Limitless career opportunities in a fast-growing, dynamic environment  
• Regular service recognition and team engagement events  

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.   

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.   

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.