Housekeeping Attendant

Always living in the moment, Crystalbrook Riley is a five-star hotel in Cairns, where luxury meets stunning elegance. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences. 

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

The Opportunity: 

Join the Housekeeping team at Crystalbrook Collection and take pride in creating spaces that shape how our guests feel from the moment they arrive. As a Housekeeping Attendant, you will play an essential role in maintaining exceptional cleanliness and presentation standards across our guest rooms, ensuring every space feels welcoming, intentional and unmistakably Crystalbrook. 

You will enjoy working with a high level of trust and independence, balanced by strong teamwork and shared standards. Supported by a professional and collaborative housekeeping team, you take ownership of your work, notice the details others might overlook, and take genuine satisfaction in creating calm, well-presented spaces that leave a lasting impression on every guest stay. 

This is a casual role offering 24–38 hours per week, with the opportunity for additional shifts depending on operational requirements. 

The Talent:   

You are someone who takes pride in creating spaces that feel immaculate, welcoming and thoughtfully presented. Experience and knowledge of housekeeping operations is great — however, we love to train those with a passion for our industry. Whether you have experience already or are just beginning your hospitality journey, you bring care, reliability and an eye for detail to everything you do. 

Previous experience in housekeeping or cleaning within a hotel environment (preferred but not essential)  

• Excellent organization and time management skills
• Strong attention to detail in cleaning and room presentation 
• Passionate in providing friendly personalized customer service
• The ability to work independently and as part of a team
• Flexibility to work across a 7-day roster, including weekends and public holidays   

Why Us:   

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:   

• 50% F&B discount across all Crystalbrook restaurants and bars   
• $99 room rates and a generous friends and family discount   
• Enhanced parental leave and lifestyle benefits   
• A commitment to a green future through sustainable luxury practices   
• Access to our internal mobility program and team reward schemes   
• Online learning and training platforms and tailored career development pathways   
• A culture of collaboration, diversity and elevated experiences   
• Limitless career opportunities in a fast-growing, dynamic environment   
• Regular service recognition and team engagement events   

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.  

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.     

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.     

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.