Conferencing & Events Executive

Always living in the moment, Crystalbrook Riley is a five-star hotel in Cairns, where luxury meets stunning elegance. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences. 

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Purpose:

Reporting to the Conferencing and Events Services Manager the Conferencing and Events Executive’s role is responsible for ensuring our events are executed to the highest order. The key to success for this role is following systems and deadlines to ensure total satisfaction of internal and external stakeholders throughout the coordination and execution of all events in our Cairns Hotels & Resorts. 

Responsibilities:

The Conferencing and Events Executive is responsible for coordinating the administrative and operational delivery of events to ensure all deadlines and client expectations are met. This includes managing deposit schedules, room block release dates, and pre-arrival documentation; coordinating BEO and pre-conference meetings; reserving outlets in collaboration with venue managers and chefs; and overseeing site inspections to ensure event spaces are correctly prepared. The role also provides on-site support by welcoming clients, assisting with group arrivals, and facilitating smooth handovers. Post-event responsibilities include reconciling master accounts, resolving open folios with internal teams and Finance, conducting client debriefs, and following up on survey feedback to drive continuous improvement.

Skills and experience:

·        Proven experience in Event Services role/s

·        Previous experience in handling large/complex group events including hotel accommodation.

·        Attention to details and high level of accuracy

·        Ability to communicate at all levels

·        Excellent written and verbal communication skills

·        High competency using social platforms and monitoring tools

·        Ability to use Microsoft Office, including Word, Excel, and PowerPoint

·        Proactive, reliable, and organised with enviable prioritisation skills

·        Strong initiative, with the ability to work alone and take a lead when hurdles arise

·        Able to adapt to the ever-changing environment and reacting quickly to meet challenges

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

·        50% F&B discount across all Crystalbrook restaurants and bars

·        $99 room rates and a generous friends and family discount

·        Enhanced parental Leave and lifestyle benefits

·        A commitment to a green future through enhanced sustainability practices

·        Access to our internal mobility program and team reward schemes

·        Online learning and training with tailored career development pathways 

·        A culture of collaboration, elevating experiences and diversity

·        Limitless career opportunities in a fast growing, dynamic environment 

·        Regular service recognition and team engagement events 

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references. 

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.