Business Development Manager - Western Markets

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally. 

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Purpose:

If you're passionate about leisure travel, sales strategy, and creating meaningful connections that drive results—this is your opportunity to make an impact!

We’re looking for a dynamic and commercially savvy Business Development Manager to lead the charge in driving growth across our Top 10 Leisure accounts. In this pivotal role, you’ll refine our product offering to align with evolving market demands—leveraging unique room types, curated F&B experiences, and cultural insights to elevate guest satisfaction and brand loyalty.

Responsibilities:

Skills and experience:

As our in-house expert for western markets, you’ll monitor booking trends, identify growth opportunities, and transform market insights into strategies that consistently drive performance—quarter after quarter and measured through your KPIs.

Your natural relationship-building skills will shine in this front-facing business development role. You’ll represent Crystalbrook at key sales functions, trade shows, and industry events, confidently growing our Tour Series and Group business. From crafting persuasive proposals to managing RFPs with efficiency and precision, you’ll convert opportunities into high-impact results while delivering standout experiences every step of the way.

To succeed in this role, you’ll be a confident communicator, skilled at leading training sessions, building strong networks, and hosting clients at high-impact engagement events. The role also involves travel, offering opportunities to connect with partners and prospects face-to-face. You’ll work seamlessly across teams and stakeholders, sharing ideas with clarity and intent. Proactive and self-motivated, you know when to take initiative and when to bring people together to achieve results. With keen attention to detail and a forward-thinking mindset, you’ll stay ahead of challenges, solve problems in real time, and contribute to a collaborative, high-performing culture that enhances the customer experience at every touchpoint.

 This is a full time, permanent position and therefore, we are unable to consider those on short term working visa's for this opportunity.

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

·        50% F&B discount across all Crystalbrook restaurants and bars

·        $99 room rates and a generous friends and family discount

·        Enhanced parental Leave and lifestyle benefits

·        A commitment to a green future through enhanced sustainability practices

·        Access to our internal mobility program and team reward schemes

·        Online learning and training with tailored career development pathways 

·        A culture of collaboration, elevating experiences and diversity

·        Limitless career opportunities in a fast growing, dynamic environment 

·        Regular service recognition and team engagement events 

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references. 

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.