Night Auditor

Crystalbrook Kingsley has transformed Newcastle’s former Council Administration Centre into an elegant and sophisticated 130-room five-star hotel with a signature rooftop bar and restaurant, lobby bar and café along with two private meeting venues. With the City Hall Civic Theatre, Newcastle Art Gallery and War Memorial moments away, Kingsley is culturally connected, celebrating what has been and what is to come. 

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Purpose:

We are looking for a motivated and experienced Night-time Auditor for Crystalbrook Kingsley. Reporting to the Night Manager, you understand how important our guest services are and be confident to acknowledge challenges that can occur in a hotel environment at night. You will work effectively in a small team and be the type of person who thrives in a varied position and is self-accountable.

Responsibilities:

• Liaising with Finance frequently to ensure the necessary information is being reviewed. Complete all Finance reporting thoroughly and accurately and ensure the distribution of reporting is on time.
• Perform duties including registration and departure of guests, report generation, room allocation and guest request action. Assist with reservations and incoming phone calls when required. Responding to guest feedback both positive and negative.
• Meet and greet guests on arrival to hotel and be aware of any VIP, long stay and return guests staying in the hotel.
• Communicate regularly with Housekeeping on commencement of shift with regards to room status, room changes and availability.
• Follow the properties service flow process complete in room registration procedures
• Assist guests with every request. If not able to provide an answer on a matter direct to the appropriate management as required
• Provide information regarding the Hotel and local area in a prompt and well-researched response
• Provide all guests of the hotel with a high level of friendly, courteous and personalised efficient service and always referred to by name
• Be aware of all functions and any activities being conducted in the Hotel upon commencing shift
• Assist with the compilation of guest profiles by noting and recording relevant information about guest habits and preferences

Skills and experience:

• Experience with KPI's and Budgets within the hotel industry.
• Previous Hotel Front Office experience is desirable but not essential.
• Basic knowledge of accounting principles.
• Natural leadership skills and the ability with communicate professionally
• The ability to work with Opera and a general understanding of hotel operations.
• A personality to rival any sunrise you will see!
• You can balance the requirements of night shifts and are seeking regular shifts across a 7 day Roster.

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment
• Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.