Housekeeping Supervisor

Crystalbrook Kingsley has transformed Newcastle’s former Council Administration Centre into an elegant and sophisticated 130-room five-star hotel with a signature rooftop bar and restaurant, lobby bar and café along with two private meeting venues. With the City Hall Civic Theatre, Newcastle Art Gallery and War Memorial moments away, Kingsley is culturally connected, celebrating what has been and what is to come.

The Role:

We are looking for a Housekeeping Supervisor with a keen eye for detail and a passion for operational hotel leadership to join our team. This is a full-time position and reports to our Rooms Division Manager.  

Your responsibilities include:

• Supervise the Housekeeping team, ensuring effective operating systems and daily checklists are actioned and maintained
• Monitor team rosters, attendance and productivity to meet service and efficiency targets
• Provide hands on leadership while empowering individuals to develop and sustain high standard of housekeeping practice 
• Drive guest satisfaction across rooms by inspiring the team to deliver service beyond expectations
• Ensure compliance with WHS processes and safety procedures across the housekeeping functions
• Assist in on-the-job training and ongoing development of team collaborators  

About you:

Your many talents will include:

• Proven experience in a housekeeping supervisory role within the hotel or hospitality industry 
• Strong leadership abilities with a natural talent for motivating and inspiring others
• A genuine passion for coaching and developing team members through onboarding and ongoing training
• Exceptional communication and interpersonal skills, paired with a guest-centric mindset
• Impeccable attention to detail and high standard of cleanliness and presentation
• Good organisational and time management skills with the ability to prioritise effectively
• Confident decision -making and problem solving under pressure
• Flexibility to work full time across a rotating roster, including weekend and public holidays

Please note: You must already hold the relevant Visa status to live and work in Australia - we are unable to offer sponsorship opportunities with this position and are seeking long term commitment to the role.

The Benefits:

• A market leading 50% F&B discount across all Venues 
• $99 Room rates and a generous friends and family discount 
• Lifestyle benefits including extra leave and earth advocacy days 
• Green future - we are committed to enhanced sustainability practices   
• Dedicated Internal Mobility Program and reward scheme  
• Online learning, career enhancement and development plans 
• Personalised employee support network  
• Regular service recognition and team events 

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally. 

Our environment is dynamic and entrepreneurial, we are focused on crafting exceptional customer experiences that reflect the individuality of people within each of our locations.  We are passionate advocates for equality and diversity and welcome individuals to apply through the link provided - we look forward to hearing from you!