Venue Manager

Crystalbrook Kingsley has transformed Newcastle’s former Council Administration Centre into an elegant and sophisticated 130-room five-star hotel with a signature rooftop bar and restaurant, lobby bar and café along with two private meeting venues. With the City Hall Civic Theatre, Newcastle Art Gallery and War Memorial moments away, Kingsley is culturally connected, celebrating what has been and what is to come. 

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality

Venue Manager & Assistant Venue Manager

Leadership Opportunities | Created Through Internal Promotion

Crystalbrook Kingsley is entering an exciting new phase as our food and beverage outlets continue to evolve, elevate and grow. We are now seeking a Venue Manager and an Assistant Venue Manager to join our leadership team in Newcastle.

These roles offer a rare opportunity to step into well‑supported, high‑profile venues, working alongside credible senior leaders and highly regarded chefs, with clear pathways for future progression.

Venue Manager

You’ll take ownership of the overall performance of the venue, leading from the front to deliver standout guest experiences, strong commercial results and a high‑performing team culture. You’ll play a key role in shaping the next chapter of the outlet, bringing energy, structure and creativity to everything you do.

Assistant Venue Manager

Working closely with the Venue Manager, this role is ideal for an emerging leader ready to step up. You’ll be hands‑on with service leadership, team development and daily operations, while gaining exposure to the commercial and strategic elements of venue leadership.

Both roles are instrumental in supporting the continued elevation of our food and beverage offering.

Key Responsibilities

• Leading high‑energy service and owning the guest experience on the floor
• Coaching, developing and inspiring passionate hospitality teams
• Supporting recruitment, training, rostering and performance management
• Partnering with our culinary team to deliver quality, consistency and innovation
• Maintaining exceptional operating standards, WHS and compliance
• Driving financial performance through strong planning and cost control
• Contributing ideas to enhance service, activations and overall venue experience

About You

We are looking for career‑driven hospitality leaders who thrive in premium, high‑performing environments.

You will bring:

• Previous Venue Manager or Assistant Venue Manager experience
• Strong food and beverage knowledge and service leadership capability
• A high‑energy, guest‑first mindset with a collaborative leadership style
• Commercial awareness and accountability for performance
• Confidence managing teams, rosters and busy services
• A genuine passion for building culture and delivering memorable experiences

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

·        50% F&B discount across all Crystalbrook restaurants and bars

·        $99 room rates and a generous friends and family discount

·        Enhanced parental Leave and lifestyle benefits

·        A commitment to a green future through enhanced sustainability practices

·        Access to our internal mobility program and team reward schemes

·        Online learning and training with tailored career development pathways 

·        A culture of collaboration, elevating experiences and diversity

·        Limitless career opportunities in a fast growing, dynamic environment 

·        Regular service recognition and team engagement events 

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.