Front Office Manager

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group, we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values; We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Purpose:

We are seeking an experienced Hotel Front Office Manager who is proactive, positive, solution-oriented and able to maintain composure while focusing on exceptional service. The role will lead our effective, guest-centered team and reports to the Hotel General Manager.

• Driving guest satisfaction by delivering exceptional service and guest experience
• Development of talent within your team - rostering, coaching, mentoring and advancing a high-performance team
• A willingness to work across a 7-day roster that may include weekends, public holidays and nights
• Effective contribution within the established Management Team
• A focused, guest centric approach to service excellence 
• Manage budget expectations through effective analysis, forecasting and controls bringing financial acumen, cost controls and effective communication tools 

Skills and experience:

We are seeking applications from dynamic and experienced Hotel Front Office Managers. You will naturally demonstrate:

• A genuine ambition for hotel collaboration with strong business acumen and experience in driving service standards 
• Recent and demonstrable Hotel Front Office leadership experience
• Strong leadership skill with the ability to inspire, motivate and develop a team
• Sound IT capability proficient in multiple software platforms
• Relevant long term and permanent working rights in Australia 
• A high standard of customer service focus with a passion for elevating guest journeys 
• Good financial awareness and an understanding of departmental performance
• Being a people centric collaborator with a creative spirit and a respectful and engaging approach to developing and maintaining effective working relationships

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways 
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment 
• Regular service recognition and team engagement events 

Crystalbrook Kingsley has transformed Newcastle’s former Council Administration Centre into an elegant and sophisticated 130-room five-star hotel with a signature rooftop bar and restaurant, lobby bar and café along with two private meeting venues. With the City Hall Civic Theatre, Newcastle Art Gallery and War Memorial moments away, Kingsley is culturally connected, celebrating what has been and what is to come. 

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.