Guest Service Agent

Crystalbrook Flynn is a social butterfly - the natural life of the party. Located in the heart of the Cairns CBD and just steps from the esplanade, it is at the centre of the action. Crystalbrook Flynn features 311 stylish rooms and suites and three of the hottest restaurants and bars in town! Add to this two glass swimming pools, conference and event spaces, Eleme Day Spa and a 24-hour fitness centre, it is an inspiring and invigorating Hotel full of energy and innovation. 

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

The Opportunity: 

Join the Front Office team at Crystalbrook Flynn, where genuine hospitality meets modern luxury. As a Guest Service Agent, you will be the welcoming face of the hotel - ensuring every arrival and departure feels seamless, memorable and full of warmth. 

You will handle guest check-ins and check-outs with precision and care, respond to requests with efficiency and positivity, and share your local knowledge to help guests make the most of their stay in beautiful Cairns. This is a varied, people-focused role suited to someone who loves connecting with others, and thrives in a collaborative, fast-paced environment. 

The Talent: 

We are seeking a Guest Service Agent on a part-time basis, offering 16-24+ hours per week. We welcome candidates with previous guest service experience (hotel experience is an advantage!), who have a passion for interacting with people and an empathic ability to anticipate our guests' needs.  

• Your talents will include:  
• Proficient computer skills (Opera PMS an advantage) 
• You will have a strong attention to detail 
• You are familiar with Cairns and the wider region 
• An availability to work across a 7-day roster - evenings and night included  
• You will be motivated to provide the best guest experience possible  
• You demonstrate a 'can-do' approach to your duties 

Why Us:  

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:  

• 50% F&B discount across all Crystalbrook restaurants and bars  
• $99 room rates and a generous friends and family discount  
• Enhanced parental leave and lifestyle benefits  
• A commitment to a green future through sustainable luxury practices  
• Access to our internal mobility program and team reward schemes  
• Online learning and training platforms and tailored career development pathways  
• A culture of collaboration, diversity and elevated experiences  
• Limitless career opportunities in a fast-growing, dynamic environment  
• Regular service recognition and team engagement events  

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.   

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.   

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.