Guest Service Agent

Crystalbrook Flynn is a social butterfly - the natural life of the party. Located in the heart of the Cairns CBD and just steps from the esplanade, it is at the centre of the action. Crystalbrook Flynn features 311 stylish rooms and suites and three of the hottest restaurants and bars in town! Add to this two glass swimming pools, conference and event spaces, Eleme Day Spa and a 24-hour fitness centre, it is an inspiring and invigorating Hotel full of energy and innovation. 

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Purpose:

Are you passionate about connecting with guests, and working in a beautiful 5-star hotel? We have the opportunity to welcome a Guest Service Agent to the beautiful Crystalbrook Flynn.  

Unleash your positivity and embrace the opportunities that come with being a Guest Service Agent on the Cairns Esplanade. We are in search of a forward-thinking people-person to elevate our guests' experience to new heights.  

Skills and experience:

We are seeking a casual Guest Service Agent. We welcome candidates with previous guest service experience (hotel experience is an advantage), have a passion for interacting with people and an empathic ability to anticipate our guests' needs. 

Your talents will include: 

• Proficient computer skills (Opera Cloud an advantage)
• You will have a strong attention to detail
• You are familiar with Cairns and the wider region
• An availability to work across a 7-day roster - evenings and night included 
• You will be motivated to provide the best guest experience possible 
• You demonstrate a 'can-do' approach to your duties

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways 
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment 
• Regular service recognition and team engagement events 

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references. 

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.