Assistant Night Manager

Crystalbrook Flynn is a social butterfly - the natural life of the party. Located in the heart of the Cairns CBD and just steps from the esplanade, it is at the centre of the action. Crystalbrook Flynn features 311 stylish rooms and suites and three of the hottest restaurants and bars in town! Add to this two glass swimming pools, conference and event spaces, Eleme Day Spa and a 24-hour fitness centre, it is an inspiring and invigorating Hotel full of energy and innovation. 

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

The Opportunity:

When the city sleeps, our hotels continue to come alive. As Assistant Night Manager, you will take the lead in ensuring our overnight operations run seamlessly, safely and efficiently. Acting as a senior representative on shift, you will balance operational oversight with warm, personalised guest service — creating a calm and welcoming environment for every guest who walks through our doors.

From managing nightly audits and financial reconciliations to overseeing security procedures and responding to guest needs, you will play a critical role in maintaining the rhythm of the hotel after hours. You will collaborate closely with Front Office, Housekeeping, Finance and Food & Beverage teams to ensure smooth communication and continuity across departments.

This role is ideal for a hospitality professional who enjoys autonomy, thrives on responsibility and takes pride in delivering exceptional service when it matters most.

This is a part-time position, offering a guaranteed 24 hours per week, with expected hours ranging between 24–38 hours per week, depending on operational requirements.

The Talent:

You are calm, confident and solutions-focused, with a natural ability to lead and make sound decisions independently. With a keen eye for detail and a passion for guest experience, you bring professionalism, precision and warmth to every shift.

You will bring:

• Previous experience in a Night Auditor, Night Supervisor or Assistant Night Manager role
• A strong background in hotel Front Office operations
• Experience using Opera PMS or a similar property management system
• Sound knowledge of night audit procedures and basic accounting principles
• Excellent problem-solving skills and the ability to work autonomously
• Strong communication and interpersonal skills with a guest-first mindset
• Confidence overseeing overnight hotel operations and ensuring security and compliance
• Proficiency in Microsoft Office applications
• Availability to work across a rotating 7-day overnight roster (11:00pm - 7:00am), including weekends and public holidays

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental leave and lifestyle benefits
• A commitment to a green future through sustainable practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways
• A culture of collaboration, diversity and elevated experiences
• Limitless career opportunities in a fast-growing, dynamic environment
• Regular service recognition and team engagement events
• We value diversity and inclusion, welcoming people of all backgrounds. If you require adjustments during the recruitment process, please let us know so we can support you to perform at your best.

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.   

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.   

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.