Operations Manager

Living the Crystalbrook Values

We are Customer Obsessed: You create meaningful, memorable moments for every guest.

We are Collaborators: You work inclusively, with empathy, and lead with respect.

We are Courageous: You challenge the ordinary, speak up with integrity, and pursue excellence without compromise.

A unicorn career opportunity to step up and lead your own boutique hotel in a safe and inclusive organisation. No day will be the same and you will be able to develop your hotel management skills by leading the following :

•  Create an environment where our Collaborators feel valued, empowered, and inspired to craft memorable guest experiences.
•  Champion a spirit of creativity and innovation, encouraging fresh ideas that surprise and delight both guests and teams.
• Foster strong, open communication with internal teams, external partners, suppliers, and the local community.
•  Stay connected to VIPs, long-stay guests, and familiar faces, ensuring our Collaborators are briefed and ready to deliver recognition that matters.
• Guide hotel budgets, schedules, and stock controls with discipline and creativity.
• Analyse guest feedback and market trends to fuel continuous improvement.
• Build brand reputation through active industry and community presence.
•  Partner with the Area General Manager to deliver on revenue growth, cost optimisation, and future-focused business opportunities.
•  Assist in financial analysis, identifying potential opportunities, inefficiencies, and risks for future growth.      
• Ensure our assets and facilities reflect Crystalbrook Albion’s boutique charm – always functional, inviting, and beautifully presented.
• Partner with teams to enhance guest spaces and experiences, from arrival to farewell.
• Maintain thorough knowledge of our products and services, confidently showcasing what makes Crystalbrook different

This role reflects a dynamic hospitality environment where responsibilities may evolve. At Crystalbrook Albion, flexibility and curiosity are essential as we continue to re-imagine hospitality through Excellence through Elevating Experiences.