Hotel Intern - Operations

Crystalbrook Collection is offering a unique 6-month internship program designed to immerse you in the fast-paced, people-focused world of luxury hotels.

This is more than just work experience – it’s your chance to explore operations across front office, food & beverage, guest services and hotel administration, all while being mentored by industry leaders who are passionate about shaping the next generation of hoteliers.

In its fourth year of success, our Operational Hotel Internship offers ambitious national and international Hotel and Hospitality Students the opportunity to work within departments including front office, guest services, food & beverage, housekeeping and hotel administration. You’ll be hands-on from day one – welcoming guests, supporting daily operations, assisting with events and gaining insight into the behind-the-scenes coordination that makes a hotel run smoothly. Along the way, you’ll work alongside experienced mentors, grow your confidence in collaboration and problem-solving and contribute fresh ideas that help us elevate every guest experience.

What you’ll gain:

During your internship, you will gain a 360° understanding of hotel operations and the confidence to build on your skills and experience for the future. You will build practical skills in customer service, teamwork and communication, develop professional networks and experience firsthand how our values of elevating experiences, courage and collaboration come to life every day. Most importantly, you will graduate with real-world experience that sets you apart as you begin your hospitality career.

• Hands-on exposure across multiple departments and hotels in our collection
• Real-world insight into how a hotel operates day to day
• Mentorship from experienced leaders who will support your growth
• A network of like-minded, forward-thinking hospitality professionals
• An opportunity to contribute fresh ideas and leave your mark on guest experiences

Who we’re looking for:

• 2nd year students currently studying Hotel and Hospitality Management or Culinary Excellence
• Curious and motivated individuals who thrive on collaboration and guest interaction
• Natural “people people” who bring energy, positivity, and professionalism
• Some previous work experience in hospitality
• Flexible, adaptable learners ready to immerse themselves in new experiences
• Eligibility to apply for a Working Holiday Visa (if applying internationally)
• Future leaders who share our values by:
• Elevating experiences – delivering service that makes every guest feel heard and acknowledged
• Courage – bringing fresh ideas, challenging the norm and growing through feedback
• Collaboration – working together to create memorable moments and genuine connections

At Crystalbrook, we believe in doing things differently – sustainably, creatively and always with people at the heart. If you’re forward-thinking, full of ideas, and ready to elevate your career in hospitality, we’d love to hear from you.

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2027 and continued ambitions for further expansion both domestically and internationally.