Revenue Systems ManagerHybrid

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with new hotels under construction in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally. 

We are seeking applications from those with long-term working rights in Australia - unfortunately, sponsorship is not available for this role.

Reporting to the Director, Revenue and Channel Performance, you will be the go-to expert for all things related to our sales, revenue and distribution tech stack. From managing and enhancing systems, to managing external relationships and delivering best-in-class reporting, you will play a vital role in the onward success of our hotels across Australia.

Are you a digitally fluent hospitality professional with a passion for optimising performance and driving operational excellence? Crystalbrook Collection is seeking a Revenue & Distribution Systems Manager to take ownership of our critical systems and reporting frameworks across Sales, Revenue and our Customer Sales Centre.

What you’ll be doing:

• Lead day-to-day management of our Sales, Revenue and Distribution systems
• Influence all system enhancements, upgrades and integrations
• Deliver impactful reporting through Power BI and Sales & Service Cloud dashboards
• Project manage the implementation of all distribution systems and channels for new hotel openings
• Provide system training and critical support to internal teams
• Liaise with system providers and ensure optimal performance
• Collaborate closely with the Customer Sales Centre on operational readiness
• Support rate loading and troubleshoot distribution issues
• Deliver accurate periodic reports

Your skills and experience:

• Current hotel/hospitality revenue management experience
• Advanced knowledge of systems such as Duetto, SynXis, OTA Insight, Power BI, SiteMinder, Sabre, Service Cloud, Opera V5/Cloud, Cvent, Ivvy and Sales Cloud
• Strong data analysis skills with a high level of attention to detail
• Excellent communication skills - both written and verbal
• Ability to build and manage senior stakeholder relationships
• A strong service mindset and collaborative approach

This is a full-time position and based within our Head Office in Surry Hills. We are seeking applications from those with long-term working rights in Australia - unfortunately, sponsorship is not available for this role.

If you're ready to elevate our systems landscape and play a key role in our growing portfolio, apply now and be part of the Crystalbrook story.