Experience Curator

Crystalbrook Bailey is a 5-star hotel, embodying modernity , innovation and true appreciation for all the arts. Bailey chooses the path less travelled. The type of character you’ll find at the local farmer’s market rather than a supermarket or exploring the latest exhibition at the museum rather than at a rock concert. Bailey loves originality, individuality and attention to detail. 

THE ROLE:

Are you passionate about connecting with guests, and working in a beautiful 5-star hotel? We have the opportunity to welcome a Guest Service Agent to the beautiful Crystalbrook Bailey.  

Unleash your positivity and embrace the opportunities that come with being a Guest Service Agent within a tropical haven. We are in search of a forward-thinking people-person to elevate our guests' experience to new heights.  

ABOUT YOU:

We are seeking a Guest Experience Receptionist. We welcome candidates with previous guest service experience (hotel experience is an advantage), have a passion for interacting with people and an empathic ability to anticipate our guests' needs. 

Your talents will include: 

• Proficient computer skills (Opera PMS an advantage)
• You will have a strong attention to detail
• You are familiar with Cairns and the wider region
• An availability to work across a 7-day roster - evenings and night included 
• You will be motivated to provide the best guest experience possible 
• You demonstrate a 'can-do' approach to your duties

THE BENEFITS: 

You will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Collection. You will enjoy a flexible range of benefits that include: 

• A market leading 50% F&B discount across all Venues 
• $99 Room rates and a generous friends and family discount 
• Lifestyle benefits including extra leave and earth advocacy days 
• Green future - we are committed to enhanced sustainability practices   
• Dedicated Internal Mobility Programme and reward scheme  
• Online learning, career enhancement and development plans 
• Personalised employee support network  
• Regular service recognition and team events 

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally. 

Our environment is dynamic and entrepreneurial, we are focused on crafting exceptional customer experiences that reflect the individuality of people within each of our locations.  We are passionate advocates for equality and diversity and welcome individuals to apply through the link provided - we look forward to hearing from you!