Night Manager

Crystalbrook Bailey, is modern, innovative and has a true appreciation for all the arts. Bailey chooses the path less travelled. The type of character you’ll find at the local farmer’s market rather than a supermarket or exploring the latest exhibition at the museum rather than at a rock concert. Bailey loves originality, individuality and attention to detail.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

The Opportunity:

Set in the heart of Cairns CBD, Crystalbrook Bailey is a five-star, art-inspired luxury hotel where exceptional service does not stop when the sun goes down.

As our Night Manager, you will be the calm confidence of the hotel overnight - balancing the day’s trading transactions, ensuring everything is accurately reconciled and delivering seamless guest support throughout the night shift.

You will efficiently audit daily revenue activity, confirm all postings are balanced and complete and respond to guest needs with warmth, professionalism and agility. With a sharp eye for detail, you will identify discrepancies in reports, assist with system back-ups and overnight procedures and ensure the hotel transitions smoothly into a new day.

Security is also central to the role, including regular overnight walks and checkpoint scanning to ensure our guests, team and property remain safe and supported at all times.

Your many talents will include:

• A love of crunching numbers and a strong eye for detail
• A natural ability to problem-solve calmly and confidently
• Previous hotel front office experience (highly regarded, but not essential)
• A basic understanding of accounting principles and audit processes
• Experience with Opera and a general knowledge of hotel operations
• A personality to rival any Cairns sunrise
• Flexibility to work regular overnight shifts across a rotating 7-day roster

Why Us:

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:  

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways 
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment 
• Regular service recognition and team engagement events 

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.   

 If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.   

 As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.