Food & Beverage Guide

Crystalbrook Bailey, is modern, innovative and has a true appreciation for all the arts. Bailey chooses the path less travelled. The type of character you’ll find at the local farmer’s market rather than a supermarket or exploring the latest exhibition at the museum rather than at a rock concert. Bailey loves originality, individuality and attention to detail.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

The Opportunity:

As a Food & Beverage Guide, you will deliver professional, engaging service while helping to shape a seamless and memorable guest experience. From taking orders and making recommendations to anticipating needs, you will bring confidence and attention to detail to every interaction.

Working closely with the Food & Beverage leadership team, you will support the flow of service, ensuring consistency, pace and presentation standards are maintained. Acting as a trusted on-shift lead, you will support team members, step in where needed and assist in managing service challenges to ensure a smooth guest experience.

This role suits someone who enjoys a level of ownership on shift, thrives in a fast-paced environment and takes pride in delivering elevated hospitality. 

This is a part-time role offering 16–24 hours per week, with a minimum of 15 hours guaranteed, and opportunities to pick up additional shifts.

The Talent:

You are an experienced, guest-focused hospitality professional who leads through presence and professionalism. You are confident taking ownership on shift, supporting others, and upholding standards in a fast-moving service environment.

You will bring:

• Previous experience in food and beverage service, ideally within a hotel, resort or quality dining venue highly regarded
• Strong beverage knowledge, including cocktails and wine service
• WSET qualification or a strong interest in wine, with the ability to confidently guide guest recommendations, will be highly regarded
• Previous experience in guiding service flow, supporting team members and upholding service standards during peak periods
• Excellent communication skills with a calm, guest-first approach
• Immaculate personal presentation and professional polish
• Current QLD Responsible Service of Alcohol (RSA) certification
• Flexibility to work across a 7-day roster, including weekends and public holidays

Why Us: 

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including: 

• 50% F&B discount across all Crystalbrook restaurants and bars 
• $99 room rates and a generous friends and family discount 
• Enhanced parental Leave and lifestyle benefits 
• A commitment to a green future through enhanced sustainability practices 
• Access to our internal mobility program and team reward schemes 
• Online learning and training with tailored career development pathways  
• A culture of collaboration, elevating experiences and diversity 
• Limitless career opportunities in a fast growing, dynamic environment  
• Regular service recognition and team engagement events  

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.    

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.    

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.