People & Culture Manager

Crystalbrook Bailey, is modern, innovative and has a true appreciation for all the arts. Bailey chooses the path less travelled. The type of character you’ll find at the local farmer’s market rather than a supermarket or exploring the latest exhibition at the museum rather than at a rock concert. Bailey loves originality, individuality and attention to detail.

The Role:

Reporting to the General Manager, this role emphasizes leadership, influence, and strategic problem-solving, utilizing your expertise to create a dynamic, high-performing work environment where employees feel valued, supported, and empowered to succeed—while maintaining compliance and driving long-term business success.

We are seeking individuals who take pride in their work, enjoy working autonomously and drive the culture by supporting key workforce functions. If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you’ve found us, and we can’t wait to hear from you!

While you'll have the opportunity to contribute to all areas of People & Culture, you will be the specialist in ER and Compliance in our business.

• Oversee current & future People and Culture resource needs and make recommendations to the Leadership Team regarding workforce planning needs.
• Provide advice and recommended action/s related to ER, Modern Awards, and employment contracts and/or legal requirements surrounding Fair Work, to minimise legal risks and ensuring regulatory compliance.
• Coach and support managers and Collaborators on all areas of performance management, performance development, recruitment and retention, engagement, position description development, workforce planning, and succession planning.
• Foster a high-performance, values-driven culture by influencing leadership approaches, strengthening workplace relationships, and driving positive team engagement.
• Contribute to Workplace Productivity via regular meetings, award advice, payroll management, compliance and Human Force guidance.

About you:

• Management experience in People and Culture and/or Human Resources - ideally within hospitality or service driven industries
• Proven ability to engage and influence stakeholders at all levels
• Deep understanding of employment legislation and workforce best practice
• Collaborative and empathetic with a solutions-focused mindset
• Tertiary qualification in a related subject
• Passion for creating memorable employee experiences and inclusive work environment

The Benefits:

You will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Collection. You will enjoy a flexible range of benefits that include: 

• A market leading 50% F&B discount across all Venues 
• $99 Room rates and a generous friends and family discount 
• Lifestyle benefits including extra leave and earth advocacy days 
• Green future - we are committed to enhanced sustainability practices   
• Dedicated Internal Mobility Programme and reward scheme  
• Online learning, career enhancement and development plans 
• Personalised employee support network  
• Regular service recognition and team events 

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally.