Customer Service OfficerFlexible

Coregas is the largest Australian owned industrial gases company. We manufacture gases locally and distribute throughout Australia and New Zealand via a network of branches and channel partners. Our talented teams support a wide range of industries. We manufacture and distribute compressed gases and cryogenic liquids to almost all industries, ranging from heavy industry and manufacturing to healthcare and specialty users such as laboratories and hydrogen for fuel.

Coregas' vision is Changing Gases, Changing Lives. At Coregas, we help our customers achieve amazing things by delivering products, expertise and personal service second to none.

Our Customer Service team is now looking for a self-motivated and customer focused team player to assist us in achieving that goal at our Yennora office. Reporting into the Customer Service Manager, you will be required to provide exceptional Customer Service to Coregas and related company’s customers.

What you will be doing:

• Providing stand-out service to ensure an exemplary experience for all Coregas customers.
• Managing national inbound calls, including adhering to correct transfer procedures.
• Using First Touch resolution system to advise customers with accurate information.
• Managing internal & external customer expectations and informing of any delivery changes.
• Educating the customer on new technology and converting to Digital First.
• Approaching all processes with a LEAN mentality for continual improvement.
• Process payments for various types of orders including COD, credit card, and refund transactions.
• Handling invoices, credit notes, statements, proof of deliveries and other required documentation.

You will be a great fit for our team if you are:

• Minimum of 2 years’ experience in a customer service capacity, managing incoming calls, and responding to email queries.
• Knowledgeable in using ERP systems and proficient in utilizing the Microsoft Office suite of products.
• An excellent communicator who relishes speaking with individuals on the phone and via email.
• Detail oriented and committed to following established processes.
• Possess strong team-oriented skills that contribute to a cohesive team environment.
• Capable of working in a busy environment while maintaining effective time management skills.

Why Join us? Imagine being part of a winning team that truly values safety, customer service, and integrity. At Coregas, you'll have the chance to grow your career in a dynamic and supportive environment that encourages continuous learning and development. You'll make a real impact with our customers and be the voice and face of Coregas. Plus, you'll enjoy a competitive salary and benefits package, along with a supportive work environment that values your well-being and work-life balance. Join us and be part of something amazing!

• Opportunity to participate in the Wesfarmers Share Plan, Recognition Awards and Education Assistance
• Access to attractive discount offers from our partners on retail (Kmart, Bunnings, Officeworks, and Beaumont Tiles) insurance, new car purchases, computers and private health insurance
• Ongoing career development & training
• Personal and professional counselling and support via our Employee Assistance Program (EAP)
• Leave Loading, Income Protection, Training Leave, Accident Pay, and Attendance Bonus
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Does this sound like something you’d be interested in? Click the Apply button and send us your resume! We look forward to meeting you soon.

Want to know more about the company?

Visit our website at www.coregas.com.au to learn more about us and how we serve our customers.

oregas promotes and adheres to the policies and practices of diversity and encourages applications from people of all ages, nationalities, abilities, and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community and people living with disability.

As part of the recruitment process, suitable candidates will be required to complete background checks, which may include pre-employment medical assessment, drug and alcohol testing, as part of your application process.