Customer Service Officer

Coregas is shaping the future of gases in Australia and New Zealand. As a proud member of Nippon Sanso Holdings, we continue to manufacture gases locally and distribute them across Australia and New Zealand. Our compressed gases and cryogenic liquids support a wide range of industries—from construction and healthcare to research, food & beverages, welding, and clean energy.

Coregas' vision is Changing Gases, Changing Lives. At Coregas, we help our customers achieve amazing things by delivering products, expertise and personal service second to none.

The Opportunity

You will be the first point of contact for internal and external customers, managing inbound enquiries and providing accurate, timely information while working closely with internal teams to ensure seamless service delivery.

Key Responsibilities

• Deliver exceptional customer service through first-touch resolution on inbound calls
• Manage national inbound calls and transfer enquiries with accurate information to relevant departments
• Managing internal and external customer expectations and informing of any delivery changes
• Process customer orders including cylinders, liquids, forward orders and work orders via phone, email, fax or electronic systems
• Ensure all orders and invoicing are accurately completed and closed daily
• Supply customers with invoices, credit notes, statements, and proof of delivery
• Manage credit note uploads and cross-referencing via templates
• Support customer portal setup and follow up on portal-related enquiries
• Participate in training, performance development plans (PDPs), team meetings and business initiatives

About You

• Managing inbound calls nationally
• Order processing and invoicing for all Coregas customers nationally
• Knowledge of ERP systems, ability to utilise Office suite of products
• Strong communication skills with a professional and customer-focused approach
• High attention to detail and ability to manage multiple priorities
• Confident using order management systems and handling financial transactions
• Proactive, safety-focused and committed to continuous improvement
• Team-oriented with a positive and collaborative attitude

What We Offer

• Full time permanent role at Yennora, A supportive, safety-first workplace culture
• Ongoing training and development opportunities
• A chance to make a real impact in a nationally recognised business
• Stable, long-term employment with career growth opportunities

Why Join us?

Imagine being part of a winning team that truly values safety, customer service, and integrity. At Coregas, you'll have the chance to grow your career in a dynamic and supportive environment that encourages continuous learning and development. Plus, you'll enjoy a competitive salary and benefits package, along with a supportive work environment that values your well-being and work-life balance. Join us and be part of something amazing!

• Competitive rates, short term incentives, and long term bonuses available
• Opportunity to participate in Recognition Awards and Education Assistance
• Access to attractive discount offers from our partners on insurance, new car purchases, computers and private health insurance
• Ongoing career development & training
• Personal and professional counselling and support via our Employee Assistance Program (EAP)

Ready to Apply?

If you're passionate about delivering excellent customer outcomes and thrive in a fast-paced environment, we'd love to hear from you.

Apply now and become part of the Coregas team.

Coregas promotes and adheres to the policies and practices of diversity and encourages applications from people of all ages, nationalities, abilities, and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community and people living with disability.

As part of the recruitment process, suitable candidates will be required to complete background checks, which may include police checks, pre-employment medical assessment, and drug and alcohol testing as part of your application process.